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Over half of Canadian public servants experienced burnout in last year, GGF research reveals
A majority of public servants in Canada have experienced symptoms of burnout in the last year, according to research from Global Government Forum. The exclusive survey also found that less than half of public servants believe their managers have a good understanding of mental health and wellbeing. The survey was designed and carried out by…
Out of adversity comes opportunity: COVID-19 and the future of healthcare
Healthcare authorities were right at the forefront of the COVID crisis. It was a torrid time, but with it came lessons that have the potential to change care provision for the better – if momentum can be sustained. During at Global Government Forum webinar, public health experts discussed the future of healthcare focusing on digital…
US revitalises federal employee support programmes to boost wellness and productivity
The US Office of Personnel Management has produced guidance outlining a standardised approach to employee wellness programmes across government. The aim is to encourage agencies to re-evaluate and enhance staff support programmes in a bid to improve the health and productivity of the workforce, promote equitability, and reinforce the government’s goal of being model employer.…
One in six UK civil servants report bullying by ministers; Australia releases psychosocial guidance for government workplaces: management & workforce news in brief
Global Government Forum’s weekly digest of the news you need to know but might have missed. One in six UK civil servants report bullying by ministers One in six UK civil servants have witnessed unacceptable behaviour by ministers in the last 12 months, according to a survey by the FDA union. The FDA, which represents…
A tricky synthesis: how can public sector management master the hybrid work model?
To successfully adapt to the new reality of a permanently distributed workforce, managers are tasked with developing sensitive and sustainable practices. During a Global Government Forum webinar, public and private sector management experts in three countries shared what they learned during the pandemic, and how it shaped their approach to nurturing more engaged and resilient…
All inclusive: making hybrid offices work for everyone
The shift to remote and hybrid working has delivered many benefits for both employers and employees, including a better work-life balance and, in the main, higher productivity. But there are challenges too, not least ensuring that all home and office workspaces are appropriate for people’s needs, and that less social contact doesn’t adversely affect individuals’…
Fit for the future: cementing sustainable flexible working practices
The vast majority of UK civil servants switched to remote working during the COVID-19 pandemic and most want to retain greater flexibility moving forward. At a recent Workday webinar, experts discussed the challenges posed to public sector organisations by flexible working and how they can put it onto a sustainable footing The COVID-19 pandemic may…
Pilot project launches to get Canadian federal workers back to the office
Public Services and Procurement Canada (PSPC) has launched a voluntary, pathfinder project to support a return to office work. More than 200 employees in the national capital region, which includes Ottawa, signed up to be part of the small pilot, which started on Tuesday this week and allows workers to return to the office, the…
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Discover independent research reports, surveys and in-depth studies from Global Government Forum and knowledge partners, exploring the most important issues facing governments and the public sector. Our research provides practical insights and evidence-based recommendations for senior civil servants, policymakers and public sector leaders. Our reports combine exclusive survey data, expert analysis and interviews with government leaders from around the world to help public sector organisations improve performance, inform policy and deliver better outcomes for citizens.
Empowering Public Servants to Make Confident, Informed Decisions with Data and AI
Governments around the world are working hard to extract – and act upon – the insights held in their vast data stores, and to embrace AI and the promise it holds for innovation and transformation. At the same time, economic pressures and constrained budgets are compelling public servants to do more with fewer resources, while governments are called to respond quickly and effectively to complex challenges.
Against this backdrop, data and AI can help those working in government both to streamline their workflows and make fast, informed decisions. This in turn drives efficiency and can unlock productivity gains – and ultimately lead to improved performance and better services for citizens.
Global Government Forum surveyed over 600 civil servants worldwide to understand how data and AI are being used in government decision-making and where there are further challenges and opportunities.
Read this report for insight into how governments are using data and AI in decision-making today and the potential for the future; the major challenges to using data and AI in decision-making and how to overcome them; and how AI agents can be used in decision-making.
The report includes examples of data and AI in decision-making from countries including the UK, Ireland, Australia, Canada, Singapore, the US, and more.
(Published September 2025)
Making Government Work: Five Pillars of a Modern, Effective Civil Service
Around the world, governments are dealing with substantial challenges – from economic stagnation to the transition to net zero, military conflicts and cyber threats. Governments are also grappling with shifting geopolitics and the rise of populism – and all of these factors are set against the emergence of new technologies, including generative AI, which have the potential to fundamentally transform every aspect of society, but which also pose huge ethical, security and regulatory questions for the public sector.
The Making Government Work: Five pillars of a modern, effective civil service report was undertaken to help identify the key characteristics needed in a modern public service, with priorities ranging across leadership, digital service delivery, workforce development, cross-departmental integration, and citizen trust.
This report has been covered by publications around the world including the Financial Times, BBC Radio 4’s PM programme, Ottawa Citizen, Fed Manager, the Mandarin and the i newspaper.
(Published August 2024)
The Future of the Finance Ministry
From setting tax rates and financial regulations that create the ground rules for national economies, to allocating – and tracking – spending for public services, finance ministries occupy an essential role at the centre of government. Geopolitical crises have reinforced the importance of finance ministries, as they tackle both immediate shocks and long-term trends such as ageing populations, the digital transition, and the impact of moves to net zero.
Against this backdrop, this global research explores what the future finance ministry looks like and how to prepare for it.
Based on interviews with 10 senior leaders from finance ministries – led by John McCarthy, chief economist in Ireland’s Department of Finance, working with Ian Hall, editor, Global Government Finance, and Richard Johnstone, executive editor, Global Government Forum – the study identifies four key themes: the evolving role of the finance ministry in response to uncertainty; the shift to more flexible finance systems that support outcomes; digital transformation and the growth of AI; and the battle for talent and trust.
(Published May 2026)
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