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Staying true to yourself: Five minutes with Ima Okonny of Employment and Social Development Canada
In this sister series to our ‘Five minutes with’ interviews, we share insights from the civil and public service leaders who will speak at our Innovation conference. Taking place in London on 25 and 26 March, attendees will hear about how their peers are developing new approaches to policymaking and service delivery. In this interview, Ima…
European Commission aims to enhance cross-border cooperation in public services
The European Commission has approved plans to strengthen cross-border interoperability and public sector cooperation between EU member states through shared data and approaches to transformation. The Interoperable Europe Act, funded primarily through the Digital Europe Programme, aims to quicken the pace of digital transformation across EU members’ public sectors. One of its core goals is…
‘It is essential to think positively’: five minutes with Kenji Hiramoto
The head of data strategy, executive officer at the Government of Japan’s Digital Agency, tells GGF about the country’s government interoperability framework, modernising institutions, and why failing can be an asset What drew you to a career in the civil service? After graduating from university, I worked for an IT company and a consulting firm.…
‘People don’t have to be perfect’: five minutes with Catalonia’s Àstrid Desset
In this sister series to our ‘Five minutes with’ interviews, we share insights from the civil and public service leaders that will be speaking at our free AccelerateGov conference on all things digital transformation, taking place in Ottawa, Canada, on 5 October. In this interview, Àstrid Desset, director general, Open Administration Consortium, Open Government of…
Are we seeing a major shift in government data sharing?
Integrating data is notoriously difficult in government but many demonstrated in their COVID crisis response that it can be done. During a Global Government Forum webinar, public and private sector experts in four countries discussed how to take what has been achieved so far to the next level Governments know pooling information from various…
Eight countries set out principles for the future of digital ID
A working group on digital identity which comprises eight member states has drafted a set of high-level principles to support the development of mutually recognised and interoperable digital ID systems and infrastructure. In its report, the Digital Government Exchange (DGX) Digital Identity Working Group (DIWG) said its goal is to enhance trade agreements and to…
UK data strategy signals new cross-government standards
The UK government has published its National Data Strategy, setting out a series of actions to drive progress on civil service data management. Published by the Department for Digital, Culture, Media & Sport (DCMS) on 9 September, the strategy includes plans to develop an ‘Integrated Data Platform’ to link up datasets, and signals government’s intention…
Managing a distributed workforce now and beyond COVID-19
Earlier this year, civil services worldwide found themselves having to transition thousands of employees to working remotely, often with just a few days’ notice. And as panellists explained during a recent GGF webinar, the focus now is on continuing to engage employees and preparing for long-term change. During the webinar, hosted by Global Government Forum…
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interoperability Research
Discover independent research reports, surveys and in-depth studies from Global Government Forum and knowledge partners, exploring the most important issues facing governments and the public sector. Our research provides practical insights and evidence-based recommendations for senior civil servants, policymakers and public sector leaders. Our reports combine exclusive survey data, expert analysis and interviews with government leaders from around the world to help public sector organisations improve performance, inform policy and deliver better outcomes for citizens.
Empowering Public Servants to Make Confident, Informed Decisions with Data and AI
Governments around the world are working hard to extract – and act upon – the insights held in their vast data stores, and to embrace AI and the promise it holds for innovation and transformation. At the same time, economic pressures and constrained budgets are compelling public servants to do more with fewer resources, while governments are called to respond quickly and effectively to complex challenges.
Against this backdrop, data and AI can help those working in government both to streamline their workflows and make fast, informed decisions. This in turn drives efficiency and can unlock productivity gains – and ultimately lead to improved performance and better services for citizens.
Global Government Forum surveyed over 600 civil servants worldwide to understand how data and AI are being used in government decision-making and where there are further challenges and opportunities.
Read this report for insight into how governments are using data and AI in decision-making today and the potential for the future; the major challenges to using data and AI in decision-making and how to overcome them; and how AI agents can be used in decision-making.
The report includes examples of data and AI in decision-making from countries including the UK, Ireland, Australia, Canada, Singapore, the US, and more.
(Published September 2025)
Making Government Work: Five Pillars of a Modern, Effective Civil Service
Around the world, governments are dealing with substantial challenges – from economic stagnation to the transition to net zero, military conflicts and cyber threats. Governments are also grappling with shifting geopolitics and the rise of populism – and all of these factors are set against the emergence of new technologies, including generative AI, which have the potential to fundamentally transform every aspect of society, but which also pose huge ethical, security and regulatory questions for the public sector.
The Making Government Work: Five pillars of a modern, effective civil service report was undertaken to help identify the key characteristics needed in a modern public service, with priorities ranging across leadership, digital service delivery, workforce development, cross-departmental integration, and citizen trust.
This report has been covered by publications around the world including the Financial Times, BBC Radio 4’s PM programme, Ottawa Citizen, Fed Manager, the Mandarin and the i newspaper.
(Published August 2024)
The Future of the Finance Ministry
From setting tax rates and financial regulations that create the ground rules for national economies, to allocating – and tracking – spending for public services, finance ministries occupy an essential role at the centre of government. Geopolitical crises have reinforced the importance of finance ministries, as they tackle both immediate shocks and long-term trends such as ageing populations, the digital transition, and the impact of moves to net zero.
Against this backdrop, this global research explores what the future finance ministry looks like and how to prepare for it.
Based on interviews with 10 senior leaders from finance ministries – led by John McCarthy, chief economist in Ireland’s Department of Finance, working with Ian Hall, editor, Global Government Finance, and Richard Johnstone, executive editor, Global Government Forum – the study identifies four key themes: the evolving role of the finance ministry in response to uncertainty; the shift to more flexible finance systems that support outcomes; digital transformation and the growth of AI; and the battle for talent and trust.
(Published May 2026)
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