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Why governments must ‘grab the nettle’ on digital capability
The first in a series of extracts from Global Government Forum’s new study on future-proofing digital capability examines why governments need a clearer picture of the people, skills and suppliers that underpin digital delivery Governments need to move from a reactive, siloed approach to managing digital capability in a system-wide way, according to a new…
Future-proofing government digital capability
For more than a decade, governments have treated digital capability as a strategic priority, with access to digital expertise repeatedly framed as central to effective transformation. Significant progress has been made: specialist digital professions have been created, new approaches to recruitment and pay have been introduced, training programmes have been established, and governments have reformed…
Making government digital transformation happen in Canada: a look ahead
Governments across the world are working to make digital transformation happen in order to improve services for citizens and support government priorities. This transformation is not just about implementing technology; it requires getting the right skills, culture, policies, and processes in place to capitalise on the benefits of data, AI, and digital tools. Following last…
AI skills for public servants, tackling fraud in government, and building transformation capability: GGF’s top webinars of 2025
Global Government Forum’s regular webinars share insight on how governments around the world are tackling the range of issues they face – from undertaking transformation to deliver more responsive services that meet citizen expectations to using artificial intelligence to make government operations more efficient. Here, we round up some of GGF’s most popular webinars of…
Illuminating shadows: tackling fraud and error in government
During this webinar, experts shone a spotlight on fraud and error in the public sector, focusing on how to measure it, how to combat it – and how AI is changing the game Estimates of money lost to fraud and error through orchestrated attacks on government programmes, incorrect payments, tax evasion and similar are eyewatering…
President Trump announces design initiative to make government digital services ‘useable and beautiful’
US president Donald Trump has signed an executive order to launch a new America by Design initiative aimed at improving government digital services and websites. It includes the creation of a National Design Studio to provide “first-class online and offline experiences for Americans” and a new role of a chief design officer. Airbnb co-founder Joe…
US Office of Personnel Management sets out federal workforce reforms to build ‘high-performance culture’
The US government has set out the pillars of a revised performance management regime for civil servants with the aim of building a “culture of excellence” in the federal workforce. The memorandum for performance management for federal employees is intended to meet the priorities that US President Donald Trump has set to establish what it…
The top 10 risks governments everywhere face – and how to address them
In this special podcast with our knowledge partner EY, former UK civil servant Siobhan Benita speaks to Catherine Friday, EY’s Global and Asia Pacific Government and Infrastructure Industry Leader, about the urgency of governments getting to grips with risk in the age of permacrisis. From external factors, such as finance and people, to external issues…
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Discover independent research reports, surveys and in-depth studies from Global Government Forum and knowledge partners, exploring the most important issues facing governments and the public sector. Our research provides practical insights and evidence-based recommendations for senior civil servants, policymakers and public sector leaders. Our reports combine exclusive survey data, expert analysis and interviews with government leaders from around the world to help public sector organisations improve performance, inform policy and deliver better outcomes for citizens.
Empowering Public Servants to Make Confident, Informed Decisions with Data and AI
Governments around the world are working hard to extract – and act upon – the insights held in their vast data stores, and to embrace AI and the promise it holds for innovation and transformation. At the same time, economic pressures and constrained budgets are compelling public servants to do more with fewer resources, while governments are called to respond quickly and effectively to complex challenges.
Against this backdrop, data and AI can help those working in government both to streamline their workflows and make fast, informed decisions. This in turn drives efficiency and can unlock productivity gains – and ultimately lead to improved performance and better services for citizens.
Global Government Forum surveyed over 600 civil servants worldwide to understand how data and AI are being used in government decision-making and where there are further challenges and opportunities.
Read this report for insight into how governments are using data and AI in decision-making today and the potential for the future; the major challenges to using data and AI in decision-making and how to overcome them; and how AI agents can be used in decision-making.
The report includes examples of data and AI in decision-making from countries including the UK, Ireland, Australia, Canada, Singapore, the US, and more.
(Published September 2025)
Making Government Work: Five Pillars of a Modern, Effective Civil Service
Around the world, governments are dealing with substantial challenges – from economic stagnation to the transition to net zero, military conflicts and cyber threats. Governments are also grappling with shifting geopolitics and the rise of populism – and all of these factors are set against the emergence of new technologies, including generative AI, which have the potential to fundamentally transform every aspect of society, but which also pose huge ethical, security and regulatory questions for the public sector.
The Making Government Work: Five pillars of a modern, effective civil service report was undertaken to help identify the key characteristics needed in a modern public service, with priorities ranging across leadership, digital service delivery, workforce development, cross-departmental integration, and citizen trust.
This report has been covered by publications around the world including the Financial Times, BBC Radio 4’s PM programme, Ottawa Citizen, Fed Manager, the Mandarin and the i newspaper.
(Published August 2024)
The Future of the Finance Ministry
From setting tax rates and financial regulations that create the ground rules for national economies, to allocating – and tracking – spending for public services, finance ministries occupy an essential role at the centre of government. Geopolitical crises have reinforced the importance of finance ministries, as they tackle both immediate shocks and long-term trends such as ageing populations, the digital transition, and the impact of moves to net zero.
Against this backdrop, this global research explores what the future finance ministry looks like and how to prepare for it.
Based on interviews with 10 senior leaders from finance ministries – led by John McCarthy, chief economist in Ireland’s Department of Finance, working with Ian Hall, editor, Global Government Finance, and Richard Johnstone, executive editor, Global Government Forum – the study identifies four key themes: the evolving role of the finance ministry in response to uncertainty; the shift to more flexible finance systems that support outcomes; digital transformation and the growth of AI; and the battle for talent and trust.
(Published May 2026)
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