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Public sector bodies must learn lessons to avert major failures, says UK standards watchdog
A new report from the independent Committee on Standards in Public Life has called for public sector organisations to get better at recognising and responding to early warning signs of major failures. “Grenfell, Windrush, Infected Blood, Post Office Horizon IT: each scandal very different in nature, but all with a catastrophic impact on human lives,”…
Home Office considers complaints examiner after scathing ombudsman report
The UK Home Office could introduce an independent complaints examiner (ICE) after a scathing report from the Parliamentary and Health Service Ombudsman, which found that a ‘Windrush generation’ UK resident was wrongly threatened with deportation after 50 years of living legally in Britain. The report looked into the case of Rupert Everett, a UK resident…
UK Home Office failing ‘to learn from its numerous mistakes’, say MPs
The UK Home Office has “little idea” of the impact of its Immigration Enforcement Directorate’s £400m (US$512m) annual spending and lacks an end-to-end understanding of the country’s immigration system, according to a highly critical report from the House of Commons’ Public Accounts Committee (PAC). The committee of MPs also noted its concern that the department…
New tech will ‘magnify’ data flaws, says UK watchdog
The UK government risks “magnifying” problems in the quality of its data through the application of new technologies such as Artificial Intelligence, spending watchdog the National Audit Office (NAO) has warned. In its report Challenges in using data across government, the NAO identifies three key challenges in the government’s handling of data: that data is…
UK PM to blame for Windrush scandal, says former deputy PM
British prime minister Theresa May apologised at last week’s Commonwealth summit for the treatment of Caribbean immigrants who arrived in the UK decades ago. But Nick Clegg, deputy prime minister in the 2010-15 Coalition government, argues that the scandal is a consequence of the policies May introduced during her long stint as home secretary. Matt…
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Windrush Research
Discover independent research reports, surveys and in-depth studies from Global Government Forum and knowledge partners, exploring the most important issues facing governments and the public sector. Our research provides practical insights and evidence-based recommendations for senior civil servants, policymakers and public sector leaders. Our reports combine exclusive survey data, expert analysis and interviews with government leaders from around the world to help public sector organisations improve performance, inform policy and deliver better outcomes for citizens.
Empowering Public Servants to Make Confident, Informed Decisions with Data and AI
Governments around the world are working hard to extract – and act upon – the insights held in their vast data stores, and to embrace AI and the promise it holds for innovation and transformation. At the same time, economic pressures and constrained budgets are compelling public servants to do more with fewer resources, while governments are called to respond quickly and effectively to complex challenges.
Against this backdrop, data and AI can help those working in government both to streamline their workflows and make fast, informed decisions. This in turn drives efficiency and can unlock productivity gains – and ultimately lead to improved performance and better services for citizens.
Global Government Forum surveyed over 600 civil servants worldwide to understand how data and AI are being used in government decision-making and where there are further challenges and opportunities.
Read this report for insight into how governments are using data and AI in decision-making today and the potential for the future; the major challenges to using data and AI in decision-making and how to overcome them; and how AI agents can be used in decision-making.
The report includes examples of data and AI in decision-making from countries including the UK, Ireland, Australia, Canada, Singapore, the US, and more.
(Published September 2025)
Making Government Work: Five Pillars of a Modern, Effective Civil Service
Around the world, governments are dealing with substantial challenges – from economic stagnation to the transition to net zero, military conflicts and cyber threats. Governments are also grappling with shifting geopolitics and the rise of populism – and all of these factors are set against the emergence of new technologies, including generative AI, which have the potential to fundamentally transform every aspect of society, but which also pose huge ethical, security and regulatory questions for the public sector.
The Making Government Work: Five pillars of a modern, effective civil service report was undertaken to help identify the key characteristics needed in a modern public service, with priorities ranging across leadership, digital service delivery, workforce development, cross-departmental integration, and citizen trust.
This report has been covered by publications around the world including the Financial Times, BBC Radio 4’s PM programme, Ottawa Citizen, Fed Manager, the Mandarin and the i newspaper.
(Published August 2024)
The Future of the Finance Ministry
From setting tax rates and financial regulations that create the ground rules for national economies, to allocating – and tracking – spending for public services, finance ministries occupy an essential role at the centre of government. Geopolitical crises have reinforced the importance of finance ministries, as they tackle both immediate shocks and long-term trends such as ageing populations, the digital transition, and the impact of moves to net zero.
Against this backdrop, this global research explores what the future finance ministry looks like and how to prepare for it.
Based on interviews with 10 senior leaders from finance ministries – led by John McCarthy, chief economist in Ireland’s Department of Finance, working with Ian Hall, editor, Global Government Finance, and Richard Johnstone, executive editor, Global Government Forum – the study identifies four key themes: the evolving role of the finance ministry in response to uncertainty; the shift to more flexible finance systems that support outcomes; digital transformation and the growth of AI; and the battle for talent and trust.
(Published May 2026)
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