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International approaches to civil service performance: What the UK can learn for its new National School of Government
By professor Nada Kakabadse, Henley Business School The pressures on governments everywhere are unlike anything seen before. Technology is racing ahead while public expectations are soaring. Trust is fragile and demands being placed on civil servants, to deliver more, faster, and with greater agility, are rising even while budgets tighten. Some countries have responded with…
Baltic states tackle gender bias in AI, the world’s most gender-equal country, and more
Welcome to the latest edition of the Global Government Women’s Network newsletter. This month, we hear from Elise Legendre, chief data officer at Agriculture and Agri-Food Canada, who told GGF: “We are at a turning point right now, on the cusp of a profound transformation with all the promises of data-driven technologies such as artificial…
OECD urges countries to gear up for ‘governing with AI’
From automating routine tasks to forecasting public health crises, governments around the world are already experimenting with artificial intelligence, research has revealed. A new report and framework from the Organisation for Economic Co-operation and Development (OECD) aims to broaden understanding of responsible AI use in the public sector. According to the OECD, there is a…
International support bolsters Ukraine’s digital services, South Korea to host next AI Safety Summit: news in brief
Global Government Forum’s weekly news roundup of public service intelligence Japan and UNDP provide support for Ukraine’s Diia service Ukraine’s Ministry of Digital Transformation has received cryptographic, network and electrical switching equipment from the United Nations Development Programme (UNDP) to ensure its e-governance app Diia can continue to deliver social services to citizens amid the…
From AI to net zero: what governments are focusing on around the world
Government are dealing with major trends influencing the work of public services around the world. This article examines issues from artificial intelligence and building citizen trust and engagement, to the global economic picture, and net zero, resilience and sustainability. Governments around the world are facing many challenges. Inflation is proving persistent – and even where…
Learning from global experiences: transforming public administration through senior civil service reforms
A review of international best practice by the New South Institute reveals a number of key principles countries need to follow to improve the work of their governments The challenge South Africa faces in professionalising its civil service is not unique, but rather a common problem faced by emerging democracies around the world. At the…
South Korea to use AI to notify citizens of welfare entitlement; US taxpayer data at risk due to cybersecurity deficiencies: policy and delivery news in brief
Global Government Forum’s digest of the news you need to know but might have missed. South Korea to use AI to notify citizens of welfare entitlement The South Korean government has set out plans to use artificial intelligence to improve services for citizens, including using the technology to automatically notify individuals of their entitlement to…
‘It’s night and day’: how public and civil service offices are going to change post-COVID
In the second of a series of exclusive interviews, Stéphan Déry, a senior official in the Canadian government who is also president of The Workplace Network, tells Global Government Forum what governments will need to do to prepare public sector offices for the remote working future The widespread move to remote and flexible working catalysed…
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Discover independent research reports, surveys and in-depth studies from Global Government Forum and knowledge partners, exploring the most important issues facing governments and the public sector. Our research provides practical insights and evidence-based recommendations for senior civil servants, policymakers and public sector leaders. Our reports combine exclusive survey data, expert analysis and interviews with government leaders from around the world to help public sector organisations improve performance, inform policy and deliver better outcomes for citizens.
Empowering Public Servants to Make Confident, Informed Decisions with Data and AI
Governments around the world are working hard to extract – and act upon – the insights held in their vast data stores, and to embrace AI and the promise it holds for innovation and transformation. At the same time, economic pressures and constrained budgets are compelling public servants to do more with fewer resources, while governments are called to respond quickly and effectively to complex challenges.
Against this backdrop, data and AI can help those working in government both to streamline their workflows and make fast, informed decisions. This in turn drives efficiency and can unlock productivity gains – and ultimately lead to improved performance and better services for citizens.
Global Government Forum surveyed over 600 civil servants worldwide to understand how data and AI are being used in government decision-making and where there are further challenges and opportunities.
Read this report for insight into how governments are using data and AI in decision-making today and the potential for the future; the major challenges to using data and AI in decision-making and how to overcome them; and how AI agents can be used in decision-making.
The report includes examples of data and AI in decision-making from countries including the UK, Ireland, Australia, Canada, Singapore, the US, and more.
(Published September 2025)
Making Government Work: Five Pillars of a Modern, Effective Civil Service
Around the world, governments are dealing with substantial challenges – from economic stagnation to the transition to net zero, military conflicts and cyber threats. Governments are also grappling with shifting geopolitics and the rise of populism – and all of these factors are set against the emergence of new technologies, including generative AI, which have the potential to fundamentally transform every aspect of society, but which also pose huge ethical, security and regulatory questions for the public sector.
The Making Government Work: Five pillars of a modern, effective civil service report was undertaken to help identify the key characteristics needed in a modern public service, with priorities ranging across leadership, digital service delivery, workforce development, cross-departmental integration, and citizen trust.
This report has been covered by publications around the world including the Financial Times, BBC Radio 4’s PM programme, Ottawa Citizen, Fed Manager, the Mandarin and the i newspaper.
(Published August 2024)
The Future of the Finance Ministry
From setting tax rates and financial regulations that create the ground rules for national economies, to allocating – and tracking – spending for public services, finance ministries occupy an essential role at the centre of government. Geopolitical crises have reinforced the importance of finance ministries, as they tackle both immediate shocks and long-term trends such as ageing populations, the digital transition, and the impact of moves to net zero.
Against this backdrop, this global research explores what the future finance ministry looks like and how to prepare for it.
Based on interviews with 10 senior leaders from finance ministries – led by John McCarthy, chief economist in Ireland’s Department of Finance, working with Ian Hall, editor, Global Government Finance, and Richard Johnstone, executive editor, Global Government Forum – the study identifies four key themes: the evolving role of the finance ministry in response to uncertainty; the shift to more flexible finance systems that support outcomes; digital transformation and the growth of AI; and the battle for talent and trust.
(Published May 2026)
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