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The technology foundations of government transformation: takeaways from AccelerateGOV 2025
Governments around the world are working to make digital transformation happen in order to improve services for citizens and support government priorities. This transformation is not just about implementing technology; it requires getting the right skills, culture, policies, and processes in place to capitalise on the benefits of data, AI, and digital tools Following the…
AccelerateGOV showcases how to make transformation happen in government
Public servants from across the Government of Canada and beyond will gather in Ottawa today to hear and share insights on how digital transformation is driving improved public services. Now in its fourth year, AccelerateGOV brings together public servants from around the world with an interest in digital government transformation, with sessions focusing on making…
Fixing Phoenix and government delivery culture: Five minutes with Alex Benay, Public Services and Procurement Canada
This interview with Alex Benay, associate deputy minister at Public Services and Procurement Canada (PSPC), is part of a ‘Five minutes’ series featuring speakers from AccelerateGOV, taking place in Ottawa on 21 October. During a panel titled Getting your culture fit: How to build a culture that can drive government transformation, he will discuss efforts to…
‘Work is an activity, not a place’: how governments are responding to the hybrid working era
The era of flexible working means that the offices public servants work in need to change. Global Government Forum brought together property experts from governments in Canada, the UK, and Ireland to discuss what changes are needed – and how they will monitor what works The coronavirus pandemic catalysed many profound changes to how governments…
‘It’s night and day’: how public and civil service offices are going to change post-COVID
In the second of a series of exclusive interviews, Stéphan Déry, a senior official in the Canadian government who is also president of The Workplace Network, tells Global Government Forum what governments will need to do to prepare public sector offices for the remote working future The widespread move to remote and flexible working catalysed…
Office space (to think): inside the international network looking to the future of the public sector workplace
Post-pandemic, governments around the world are using their offices differently as workforces adapt to remote and flexible working. In the first of a series of exclusive interviews, Global Government Forum speaks to Stéphan Déry, a senior official in the Canadian government who is also president of The Workplace Network, about what governments can learn from…
All change in Canadian top jobs as election looms
The top of the Canadian civil service has seen major changes this week, including new appointments as deputy clerk of the Privy Council and head of the Privy Council Office. Following an announcement by prime minister Justin Trudeau in early August – made days before he called a general election for late September – Nathalie…
Pilot project launches to get Canadian federal workers back to the office
Public Services and Procurement Canada (PSPC) has launched a voluntary, pathfinder project to support a return to office work. More than 200 employees in the national capital region, which includes Ottawa, signed up to be part of the small pilot, which started on Tuesday this week and allows workers to return to the office, the…
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Public Services and Procurement Canada Research
Discover independent research reports, surveys and in-depth studies from Global Government Forum and knowledge partners, exploring the most important issues facing governments and the public sector. Our research provides practical insights and evidence-based recommendations for senior civil servants, policymakers and public sector leaders. Our reports combine exclusive survey data, expert analysis and interviews with government leaders from around the world to help public sector organisations improve performance, inform policy and deliver better outcomes for citizens.
Empowering Public Servants to Make Confident, Informed Decisions with Data and AI
Governments around the world are working hard to extract – and act upon – the insights held in their vast data stores, and to embrace AI and the promise it holds for innovation and transformation. At the same time, economic pressures and constrained budgets are compelling public servants to do more with fewer resources, while governments are called to respond quickly and effectively to complex challenges.
Against this backdrop, data and AI can help those working in government both to streamline their workflows and make fast, informed decisions. This in turn drives efficiency and can unlock productivity gains – and ultimately lead to improved performance and better services for citizens.
Global Government Forum surveyed over 600 civil servants worldwide to understand how data and AI are being used in government decision-making and where there are further challenges and opportunities.
Read this report for insight into how governments are using data and AI in decision-making today and the potential for the future; the major challenges to using data and AI in decision-making and how to overcome them; and how AI agents can be used in decision-making.
The report includes examples of data and AI in decision-making from countries including the UK, Ireland, Australia, Canada, Singapore, the US, and more.
(Published September 2025)
Making Government Work: Five Pillars of a Modern, Effective Civil Service
Around the world, governments are dealing with substantial challenges – from economic stagnation to the transition to net zero, military conflicts and cyber threats. Governments are also grappling with shifting geopolitics and the rise of populism – and all of these factors are set against the emergence of new technologies, including generative AI, which have the potential to fundamentally transform every aspect of society, but which also pose huge ethical, security and regulatory questions for the public sector.
The Making Government Work: Five pillars of a modern, effective civil service report was undertaken to help identify the key characteristics needed in a modern public service, with priorities ranging across leadership, digital service delivery, workforce development, cross-departmental integration, and citizen trust.
This report has been covered by publications around the world including the Financial Times, BBC Radio 4’s PM programme, Ottawa Citizen, Fed Manager, the Mandarin and the i newspaper.
(Published August 2024)
The Future of the Finance Ministry
From setting tax rates and financial regulations that create the ground rules for national economies, to allocating – and tracking – spending for public services, finance ministries occupy an essential role at the centre of government. Geopolitical crises have reinforced the importance of finance ministries, as they tackle both immediate shocks and long-term trends such as ageing populations, the digital transition, and the impact of moves to net zero.
Against this backdrop, this global research explores what the future finance ministry looks like and how to prepare for it.
Based on interviews with 10 senior leaders from finance ministries – led by John McCarthy, chief economist in Ireland’s Department of Finance, working with Ian Hall, editor, Global Government Finance, and Richard Johnstone, executive editor, Global Government Forum – the study identifies four key themes: the evolving role of the finance ministry in response to uncertainty; the shift to more flexible finance systems that support outcomes; digital transformation and the growth of AI; and the battle for talent and trust.
(Published May 2026)
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