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UK reforms data rules to improve public sector sharing
The UK government’s reforms to data rules have become law, with ministers saying that the changes will make life easier for British people through better joined up data use across the public sector. The Data (Use and Access) Act is intended to “unleash the power of data to help working people save money and time”.…
Public Service Data Live 2024 – as it happened
Global Government Forum’s Public Service Data Live conference brought together public servants to discuss how data and artificial intelligence can help unlock better government services on 19 September 2024. Relive the key talking points from the conference
Government experts share insights on making better use of data at Public Service Data Live
Global Government Forum’s Public Service Data Live conference takes place today, with public servants from around the UK coming together to discuss how data and artificial intelligence can help unlock better government services. The second annual conference, held at the Business Design Centre in London, will share insights and practical advice on using data and AI to…
Getting back to basics on government cybersecurity, the latest on digital ID, and more
Welcome to the Digital and Data Monitor. In this edition, we look at how governments are working to embed cybersecurity by design and the latest initiatives to implement digital ID systems while also building trust with citizens. Later this month, Public Service Data Live will take place in London and we interview one of the…
Transforming UK public services with AI
Integrating AI into public services has many potential benefits. Here are the key steps that government organisations can take now to start to realise them It’s easy to get a sense that AI is everywhere, influencing and shaping every aspect of our lives. While this is particularly true in areas like social media, the application…
Public Service Data Live returns to turbocharge UK government digital public services
Global Government Forum’s Public Service Data Live conference returns on Thursday 19 September with an agenda focused on how data and artificial intelligence can help unlock better government services. The second annual conference, held at the Business Design Centre in London, will hear from leaders from across the UK government and wider public sector on…
Why good decisions follow good data
Sharing the insights from a recent Global Government Forum webinar looking at how to use data in policymaking to boost collaborative problem-solving in government. Governments are very good at collecting data, but often struggle to know what to do with it. This is especially true once pressure mounts to use what data they have to…
Big but not scary: how to use big data to shape government policy and delivery
Following a session on big data at Public Service Data Live in London last year, one of the expert panellists – Deepak Shukla, head of data and analytics capabilities at Amazon Web Services (AWS) – provides a comprehensive summary of the key considerations for governments, from sharing and collaboration to generative AI Government departments and…
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Discover independent research reports, surveys and in-depth studies from Global Government Forum and knowledge partners, exploring the most important issues facing governments and the public sector. Our research provides practical insights and evidence-based recommendations for senior civil servants, policymakers and public sector leaders. Our reports combine exclusive survey data, expert analysis and interviews with government leaders from around the world to help public sector organisations improve performance, inform policy and deliver better outcomes for citizens.
Empowering Public Servants to Make Confident, Informed Decisions with Data and AI
Governments around the world are working hard to extract – and act upon – the insights held in their vast data stores, and to embrace AI and the promise it holds for innovation and transformation. At the same time, economic pressures and constrained budgets are compelling public servants to do more with fewer resources, while governments are called to respond quickly and effectively to complex challenges.
Against this backdrop, data and AI can help those working in government both to streamline their workflows and make fast, informed decisions. This in turn drives efficiency and can unlock productivity gains – and ultimately lead to improved performance and better services for citizens.
Global Government Forum surveyed over 600 civil servants worldwide to understand how data and AI are being used in government decision-making and where there are further challenges and opportunities.
Read this report for insight into how governments are using data and AI in decision-making today and the potential for the future; the major challenges to using data and AI in decision-making and how to overcome them; and how AI agents can be used in decision-making.
The report includes examples of data and AI in decision-making from countries including the UK, Ireland, Australia, Canada, Singapore, the US, and more.
(Published September 2025)
Making Government Work: Five Pillars of a Modern, Effective Civil Service
Around the world, governments are dealing with substantial challenges – from economic stagnation to the transition to net zero, military conflicts and cyber threats. Governments are also grappling with shifting geopolitics and the rise of populism – and all of these factors are set against the emergence of new technologies, including generative AI, which have the potential to fundamentally transform every aspect of society, but which also pose huge ethical, security and regulatory questions for the public sector.
The Making Government Work: Five pillars of a modern, effective civil service report was undertaken to help identify the key characteristics needed in a modern public service, with priorities ranging across leadership, digital service delivery, workforce development, cross-departmental integration, and citizen trust.
This report has been covered by publications around the world including the Financial Times, BBC Radio 4’s PM programme, Ottawa Citizen, Fed Manager, the Mandarin and the i newspaper.
(Published August 2024)
The Future of the Finance Ministry
From setting tax rates and financial regulations that create the ground rules for national economies, to allocating – and tracking – spending for public services, finance ministries occupy an essential role at the centre of government. Geopolitical crises have reinforced the importance of finance ministries, as they tackle both immediate shocks and long-term trends such as ageing populations, the digital transition, and the impact of moves to net zero.
Against this backdrop, this global research explores what the future finance ministry looks like and how to prepare for it.
Based on interviews with 10 senior leaders from finance ministries – led by John McCarthy, chief economist in Ireland’s Department of Finance, working with Ian Hall, editor, Global Government Finance, and Richard Johnstone, executive editor, Global Government Forum – the study identifies four key themes: the evolving role of the finance ministry in response to uncertainty; the shift to more flexible finance systems that support outcomes; digital transformation and the growth of AI; and the battle for talent and trust.
(Published May 2026)
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