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UK veterans offered digital card for quicker access to benefits and support
The UK government has launched a digital version of its physical ‘Veteran Card’ to enable the country’s 1.8 million ex-military personnel to access services “at the touch of a button”. The new digital card will give veterans a “seamless” way to confirm their status and access “everything from housing and mental health support to reduced entry…
How civil servants can make confident decisions in government
Civil servants in government make many decisions every day. From policy officials working to develop responsive services that meet users’ needs, to frontline officials who have to make choices on what tax cases to prioritise, the work of government requires the skills to make effective decisions. To explore how government officials can make better decisions,…
UK government launches GOV.UK digital services app for smartphones
The UK government has launched the first version of its GOV.UK app to provide citizens with digital access to government services and benefits. The app’s initial release to British citizens aged 16 and over yesterday (1 July) marks what the Government Digital Service (GDS) described in a statement as “an overhaul to the experience…
‘Take all the opportunities you can!’: Five minutes with Natalie Jones, director of digital identity, Department for Science, Innovation and Technology
In this sister series to our ‘Five minutes with’ interviews, we share insights from the civil and public service leaders who will speak at our Innovation 2025 conference. Taking place in London on 25 and 26 March, attendees will hear about how their peers are developing new approaches to policymaking and service delivery. In this interview,…
Succeeding with government digital services: Lessons from the UK, the US and Iceland
Digitising services is intended to make it easier for citizens to interact with government and complete common tasks. There is still much work to do here and each new digital product, service or iteration creates opportunity for improvement. During a recent Global Government Forum webinar, supported by knowledge partner Maximus, government leaders discussed their approach…
Europe’s top country for e-government, UK overhauls digital departments, and more
Welcome to the Digital and Data Monitor. In this edition, we have the latest episode of the Government Transformed podcast – an interview with government digital leader Aaron Snow – as well as looking at how the UK’s new government has overhauled the digital organisation of Whitehall. Plus, which nation leads the EU e-government rankings?…
UK government responds to digital ID ‘misconceptions’ after public consultation
The UK government has published a myth-busing article over its plans to develop digital identify verification for online services after what it said were “several misconceptions” about the programme. The Cabinet Office produced the fact page after it said that a consultation on draft legislation to support identity verification “appear[ed] to have been significantly influenced…
UK government officially shuts down beleaguered Verify ID service
The UK government’s controversial GOV.UK Verify platform has been closed down for good following an announcement that no public services were using it to support user logins. The platform, developed by the Government Digital Service (GDS), was operational for just under seven years prior to its closure, having launched several years behind schedule in 2016.…
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Discover independent research reports, surveys and in-depth studies from Global Government Forum and knowledge partners, exploring the most important issues facing governments and the public sector. Our research provides practical insights and evidence-based recommendations for senior civil servants, policymakers and public sector leaders. Our reports combine exclusive survey data, expert analysis and interviews with government leaders from around the world to help public sector organisations improve performance, inform policy and deliver better outcomes for citizens.
Empowering Public Servants to Make Confident, Informed Decisions with Data and AI
Governments around the world are working hard to extract – and act upon – the insights held in their vast data stores, and to embrace AI and the promise it holds for innovation and transformation. At the same time, economic pressures and constrained budgets are compelling public servants to do more with fewer resources, while governments are called to respond quickly and effectively to complex challenges.
Against this backdrop, data and AI can help those working in government both to streamline their workflows and make fast, informed decisions. This in turn drives efficiency and can unlock productivity gains – and ultimately lead to improved performance and better services for citizens.
Global Government Forum surveyed over 600 civil servants worldwide to understand how data and AI are being used in government decision-making and where there are further challenges and opportunities.
Read this report for insight into how governments are using data and AI in decision-making today and the potential for the future; the major challenges to using data and AI in decision-making and how to overcome them; and how AI agents can be used in decision-making.
The report includes examples of data and AI in decision-making from countries including the UK, Ireland, Australia, Canada, Singapore, the US, and more.
(Published September 2025)
Making Government Work: Five Pillars of a Modern, Effective Civil Service
Around the world, governments are dealing with substantial challenges – from economic stagnation to the transition to net zero, military conflicts and cyber threats. Governments are also grappling with shifting geopolitics and the rise of populism – and all of these factors are set against the emergence of new technologies, including generative AI, which have the potential to fundamentally transform every aspect of society, but which also pose huge ethical, security and regulatory questions for the public sector.
The Making Government Work: Five pillars of a modern, effective civil service report was undertaken to help identify the key characteristics needed in a modern public service, with priorities ranging across leadership, digital service delivery, workforce development, cross-departmental integration, and citizen trust.
This report has been covered by publications around the world including the Financial Times, BBC Radio 4’s PM programme, Ottawa Citizen, Fed Manager, the Mandarin and the i newspaper.
(Published August 2024)
The Future of the Finance Ministry
From setting tax rates and financial regulations that create the ground rules for national economies, to allocating – and tracking – spending for public services, finance ministries occupy an essential role at the centre of government. Geopolitical crises have reinforced the importance of finance ministries, as they tackle both immediate shocks and long-term trends such as ageing populations, the digital transition, and the impact of moves to net zero.
Against this backdrop, this global research explores what the future finance ministry looks like and how to prepare for it.
Based on interviews with 10 senior leaders from finance ministries – led by John McCarthy, chief economist in Ireland’s Department of Finance, working with Ian Hall, editor, Global Government Finance, and Richard Johnstone, executive editor, Global Government Forum – the study identifies four key themes: the evolving role of the finance ministry in response to uncertainty; the shift to more flexible finance systems that support outcomes; digital transformation and the growth of AI; and the battle for talent and trust.
(Published May 2026)
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