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‘Business as usual is no longer acceptable’: Nigeria’s civil service head sets out how to rejuvenate, innovate and accelerate
The head of the civil service of the federation of Nigeria has hailed the launch of “a movement of renewal, creativity and bold progress in public service” at the International Civil Service Conference in Abuja. Speaking at the opening of the event, which is focused on how to rejuvenate, innovate and accelerate change across public…
Nigeria hosts first-ever International Civil Service Conference in Abuja
In a move to catalyse transformation in the public sector, the federal government of Nigeria, through the Office of the Head of the Civil Service of the Federation and in partnership with Global Government Forum, is today hosting the inaugural International Civil Service Conference in Abuja. The landmark event aims to rejuvenate, innovate, and accelerate…
Nigeria to host first-ever International Civil Service Conference in ‘new era for public sector innovation’
In a move to catalyse transformation in the public sector, the federal government of Nigeria, through the Office of the Head of the Civil Service of the Federation and in partnership with Global Government Forum, is set to host the inaugural International Civil Service Conference on 25 and 26 June in Abuja. This landmark event…
How AI is transforming governance and service delivery: Five minutes with the head of Nigeria’s civil service
Ahead of the Global Government Leaders’ Forum event taking place in Singapore on 21 January, Global Government Forum caught up with Didi Esther Walson-Jack, head of the Nigerian civil service, about her career achievements, public service innovation, and more. What are you most excited about sharing at this year’s Global Government Leaders’ Forum? I am most excited…
Exclusive Global Government Forum research reveals five pillars of a modern civil service
Global Government Forum research has revealed the key characteristics needed in a modern public service, with priorities ranging across leadership, digital service delivery, workforce development, cross-departmental integration, and citizen trust. The Making Government Work: Five pillars of a modern, effective civil service report is the result of interviews with 12 senior civil service leaders from…
Trump supporters develop ‘blacklist’ of federal workers, UK civil service prepares for election results, and more
Hello and welcome to our Management and Workforce Monitor newsletter. This month, we’re focusing on how some of 2024’s elections around the world could impact public service management. In this month’s edition: Trump supporters develop ‘blacklist’ of federal workers In this year of elections around the globe, the biggest event among them – the US…
Governments are redefining their approach to productivity
At the Global Government Summit, civil service leaders identified the keys to driving up government productivity: staff wellbeing, smart incentives, digital technologies – and easing out those who resolutely refuse to get with the programme. Matt Ross reports. “Traditionally, productivity has been considered to be the outcome of work done per unit of input. However,…
Attack versus defence: central bank digital currencies and cybersecurity threats
Most nations are exploring the possibility of launching a central bank digital currency (CBDC) and a handful of CBDCs are already live. This Global Government Fintech webinar explored the cyber-risks Central bank digital currencies (CBDCs) are an increasingly prominent topic for government authorities worldwide. Just a handful of nations – including the Bahamas, Jamaica and Nigeria – have to date…
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Nigeria Research
Discover independent research reports, surveys and in-depth studies from Global Government Forum and knowledge partners, exploring the most important issues facing governments and the public sector. Our research provides practical insights and evidence-based recommendations for senior civil servants, policymakers and public sector leaders. Our reports combine exclusive survey data, expert analysis and interviews with government leaders from around the world to help public sector organisations improve performance, inform policy and deliver better outcomes for citizens.
Empowering Public Servants to Make Confident, Informed Decisions with Data and AI
Governments around the world are working hard to extract – and act upon – the insights held in their vast data stores, and to embrace AI and the promise it holds for innovation and transformation. At the same time, economic pressures and constrained budgets are compelling public servants to do more with fewer resources, while governments are called to respond quickly and effectively to complex challenges.
Against this backdrop, data and AI can help those working in government both to streamline their workflows and make fast, informed decisions. This in turn drives efficiency and can unlock productivity gains – and ultimately lead to improved performance and better services for citizens.
Global Government Forum surveyed over 600 civil servants worldwide to understand how data and AI are being used in government decision-making and where there are further challenges and opportunities.
Read this report for insight into how governments are using data and AI in decision-making today and the potential for the future; the major challenges to using data and AI in decision-making and how to overcome them; and how AI agents can be used in decision-making.
The report includes examples of data and AI in decision-making from countries including the UK, Ireland, Australia, Canada, Singapore, the US, and more.
(Published September 2025)
Making Government Work: Five Pillars of a Modern, Effective Civil Service
Around the world, governments are dealing with substantial challenges – from economic stagnation to the transition to net zero, military conflicts and cyber threats. Governments are also grappling with shifting geopolitics and the rise of populism – and all of these factors are set against the emergence of new technologies, including generative AI, which have the potential to fundamentally transform every aspect of society, but which also pose huge ethical, security and regulatory questions for the public sector.
The Making Government Work: Five pillars of a modern, effective civil service report was undertaken to help identify the key characteristics needed in a modern public service, with priorities ranging across leadership, digital service delivery, workforce development, cross-departmental integration, and citizen trust.
This report has been covered by publications around the world including the Financial Times, BBC Radio 4’s PM programme, Ottawa Citizen, Fed Manager, the Mandarin and the i newspaper.
(Published August 2024)
The Future of the Finance Ministry
From setting tax rates and financial regulations that create the ground rules for national economies, to allocating – and tracking – spending for public services, finance ministries occupy an essential role at the centre of government. Geopolitical crises have reinforced the importance of finance ministries, as they tackle both immediate shocks and long-term trends such as ageing populations, the digital transition, and the impact of moves to net zero.
Against this backdrop, this global research explores what the future finance ministry looks like and how to prepare for it.
Based on interviews with 10 senior leaders from finance ministries – led by John McCarthy, chief economist in Ireland’s Department of Finance, working with Ian Hall, editor, Global Government Finance, and Richard Johnstone, executive editor, Global Government Forum – the study identifies four key themes: the evolving role of the finance ministry in response to uncertainty; the shift to more flexible finance systems that support outcomes; digital transformation and the growth of AI; and the battle for talent and trust.
(Published May 2026)
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