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Shared care records in the NHS – embracing the opportunities and overcoming the challenges
The NHS is developing a shared care record to help better join up provision for patients. GGF and knowledge partner Iron Mountain brought together those involved to discuss the opportunities of better coordination – and how to overcome barriers to progress Digital and data transformation is vital to the future of public services. Across all…
New strategy for evaluating needs of indigenous people proposed in Australia
A dedicated office should be established to ensure that government policy evaluations always consider the interests of Aboriginal and Torres Strait Islander people, a new Australian strategy proposes. The model may be of value to other nations with minority indigenous populations. The Indigenous Evaluation Strategy, published on 30 October by the Australian Government Productivity Commission…
Civil service transformers: adapting to a changing world
In a world of ever-quickening change, civil services must constantly transform themselves – adapting their structures and operations to meet the public’s fast-changing needs. At this GGF webinar, the civil servants leading reform programmes in the UK and Singapore explored the issues with a private sector specialist. Natalie Leal reports It’s been a “turbulent few…
Whole in one: the rise and rise of one-stop shops
Rising on the back of interdepartmental integration and digital services, ‘one-stop shops’ are growing in popularity around the world. Gavin O’Toole tracks the expansion of integrated service delivery counters, and pulls out the key lessons learned to date “It’s a new form of social contract,” says Giorgi Vashakidze. In Soviet times the Georgian state was…
Diversity growing fast in senior Canadian jobs, report finds
The share of executive posts in Canada’s federal public service held by women and people from ethnic minorities has increased rapidly over the past decade, a new study has found. Women’s representation in executive grade posts rose by 27% between 2005 and 2016. And those senior roles occupied by people from “visible minorities” increased by…
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Discover independent research reports, surveys and in-depth studies from Global Government Forum and knowledge partners, exploring the most important issues facing governments and the public sector. Our research provides practical insights and evidence-based recommendations for senior civil servants, policymakers and public sector leaders. Our reports combine exclusive survey data, expert analysis and interviews with government leaders from around the world to help public sector organisations improve performance, inform policy and deliver better outcomes for citizens.
Empowering Public Servants to Make Confident, Informed Decisions with Data and AI
Governments around the world are working hard to extract – and act upon – the insights held in their vast data stores, and to embrace AI and the promise it holds for innovation and transformation. At the same time, economic pressures and constrained budgets are compelling public servants to do more with fewer resources, while governments are called to respond quickly and effectively to complex challenges.
Against this backdrop, data and AI can help those working in government both to streamline their workflows and make fast, informed decisions. This in turn drives efficiency and can unlock productivity gains – and ultimately lead to improved performance and better services for citizens.
Global Government Forum surveyed over 600 civil servants worldwide to understand how data and AI are being used in government decision-making and where there are further challenges and opportunities.
Read this report for insight into how governments are using data and AI in decision-making today and the potential for the future; the major challenges to using data and AI in decision-making and how to overcome them; and how AI agents can be used in decision-making.
The report includes examples of data and AI in decision-making from countries including the UK, Ireland, Australia, Canada, Singapore, the US, and more.
(Published September 2025)
Making Government Work: Five Pillars of a Modern, Effective Civil Service
Around the world, governments are dealing with substantial challenges – from economic stagnation to the transition to net zero, military conflicts and cyber threats. Governments are also grappling with shifting geopolitics and the rise of populism – and all of these factors are set against the emergence of new technologies, including generative AI, which have the potential to fundamentally transform every aspect of society, but which also pose huge ethical, security and regulatory questions for the public sector.
The Making Government Work: Five pillars of a modern, effective civil service report was undertaken to help identify the key characteristics needed in a modern public service, with priorities ranging across leadership, digital service delivery, workforce development, cross-departmental integration, and citizen trust.
This report has been covered by publications around the world including the Financial Times, BBC Radio 4’s PM programme, Ottawa Citizen, Fed Manager, the Mandarin and the i newspaper.
(Published August 2024)
The Future of the Finance Ministry
From setting tax rates and financial regulations that create the ground rules for national economies, to allocating – and tracking – spending for public services, finance ministries occupy an essential role at the centre of government. Geopolitical crises have reinforced the importance of finance ministries, as they tackle both immediate shocks and long-term trends such as ageing populations, the digital transition, and the impact of moves to net zero.
Against this backdrop, this global research explores what the future finance ministry looks like and how to prepare for it.
Based on interviews with 10 senior leaders from finance ministries – led by John McCarthy, chief economist in Ireland’s Department of Finance, working with Ian Hall, editor, Global Government Finance, and Richard Johnstone, executive editor, Global Government Forum – the study identifies four key themes: the evolving role of the finance ministry in response to uncertainty; the shift to more flexible finance systems that support outcomes; digital transformation and the growth of AI; and the battle for talent and trust.
(Published May 2026)
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