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Turning digital ambition into measurable outcomes: Five minutes with Hatim Abdulhussein, chief executive officer, Health Innovation Kent Surrey Sussex
In this series of ‘Five minutes with’ interviews, we share insights from the civil service and public sector leaders who will speak at our Innovation 2026 conference. Taking place in London on 24 and 25 March, attendees will hear leaders from around the world speak on a range of topics related to driving the transformation of…
From period pain to heart disease, the gender health gap is real – here’s how to close it
For decades, women’s health has been chronically underfunded and under-researched. The consequences of this neglect are widespread and deeply damaging. Millions of women live with avoidable pain, delayed diagnoses, inadequate treatments and poor access to care. The ripple effects reach far beyond individual health: they impact families, workplaces and the wider economy. In recent years,…
Your zip code can have just as much of an impact on your health as your DNA.
In a recent podcast episode with Joyanna Gamble-George, MHA, PhD, and Karriem Watson, DHS, MS, MPH, the above statement didn’t just stop us in our track – it reshaped the entire conversation. As a public health researcher and epidemiologist, I’ve spent decades understanding the impact of location-based factors on a variety of illnesses, along with human…
Harnessing data for public health benefit: Five minutes with Puja Myles, director of Clinical Practice Research Datalink
This interview with Puja Myles, director, Clinical Practice Research Datalink (CPRD) in the Safety and Surveillance Group at the Medicines and Healthcare Products Regulatory Agency, is part of a ‘Five minutes’ series featuring speakers from Public Service Data Live, taking place in London on 19 September. What are you most interested in discussing at Public Service…
How the failure of Healthcare.gov kickstarted US government transformation
The 2013 launch of healthcare.gov – the US government website that helps Americans find health insurance – is most often viewed as a failure. The website crashed on its first day, leading to a batch of negative headlines as the US government scrambled to get it back online. But this is only half the story.…
AI-generated documents ‘biggest bet’ to improving NHS productivity, ex-director of transformation says
Countless lives could be saved if the UK were to adopt artificial intelligence (AI) that can automatically generate documents and so allow nurses and clinicians to focus on patient care, the NHS England’s outgoing national director of transformation told Global Government Forum. Speaking on his last day in the role to an audience at Public…
‘Be attentive to the needs and ideas of everyone around you’: Five minutes with Dr Asher Salmon of Israel’s Ministry of Health
Asher Salmon, director of international relations, Ministry of Health, Israel, tells Global Government Forum about sharing expertise with other countries for mutual benefit, his impression of the Finnish civil service, and his unusual hobby What drew you to a career in the civil service? I have long been a big believer in the importance of…
‘Across the public sector there is a sense of excitement but also worry, and both feelings are justified’: can governments ensure AI is equitable?
Concerns are growing about artificial intelligence and its ability to exacerbate inequalities. Global Government Forum convened a panel of public servants from around the world for a webinar on how governments can use AI in a way that is equitable for all The development of artificial intelligence creates opportunities to automate public sector bureaucracy and…
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Discover independent research reports, surveys and in-depth studies from Global Government Forum and knowledge partners, exploring the most important issues facing governments and the public sector. Our research provides practical insights and evidence-based recommendations for senior civil servants, policymakers and public sector leaders. Our reports combine exclusive survey data, expert analysis and interviews with government leaders from around the world to help public sector organisations improve performance, inform policy and deliver better outcomes for citizens.
Empowering Public Servants to Make Confident, Informed Decisions with Data and AI

Governments around the world are working hard to extract – and act upon – the insights held in their vast data stores, and to embrace AI and the promise it holds for innovation and transformation. At the same time, economic pressures and constrained budgets are compelling public servants to do more with fewer resources, while governments are called to respond quickly and effectively to complex challenges.
Against this backdrop, data and AI can help those working in government both to streamline their workflows and make fast, informed decisions. This in turn drives efficiency and can unlock productivity gains – and ultimately lead to improved performance and better services for citizens.
Global Government Forum surveyed over 600 civil servants worldwide to understand how data and AI are being used in government decision-making and where there are further challenges and opportunities.
Read this report for insight into how governments are using data and AI in decision-making today and the potential for the future; the major challenges to using data and AI in decision-making and how to overcome them; and how AI agents can be used in decision-making.
The report includes examples of data and AI in decision-making from countries including the UK, Ireland, Australia, Canada, Singapore, the US, and more.
(Published September 2025)
Making Government Work: Five Pillars of a Modern, Effective Civil Service

Around the world, governments are dealing with substantial challenges – from economic stagnation to the transition to net zero, military conflicts and cyber threats. Governments are also grappling with shifting geopolitics and the rise of populism – and all of these factors are set against the emergence of new technologies, including generative AI, which have the potential to fundamentally transform every aspect of society, but which also pose huge ethical, security and regulatory questions for the public sector.
The Making Government Work: Five pillars of a modern, effective civil service report was undertaken to help identify the key characteristics needed in a modern public service, with priorities ranging across leadership, digital service delivery, workforce development, cross-departmental integration, and citizen trust.
This report has been covered by publications around the world including the Financial Times, BBC Radio 4’s PM programme, Ottawa Citizen, Fed Manager, the Mandarin and the i newspaper.
(Published August 2024)
The Future of the Finance Ministry

From setting tax rates and financial regulations that create the ground rules for national economies, to allocating – and tracking – spending for public services, finance ministries occupy an essential role at the centre of government. Geopolitical crises have reinforced the importance of finance ministries, as they tackle both immediate shocks and long-term trends such as ageing populations, the digital transition, and the impact of moves to net zero.
Against this backdrop, this global research explores what the future finance ministry looks like and how to prepare for it.
Based on interviews with 10 senior leaders from finance ministries – led by John McCarthy, chief economist in Ireland’s Department of Finance, working with Ian Hall, editor, Global Government Finance, and Richard Johnstone, executive editor, Global Government Forum – the study identifies four key themes: the evolving role of the finance ministry in response to uncertainty; the shift to more flexible finance systems that support outcomes; digital transformation and the growth of AI; and the battle for talent and trust.
(Published May 2026)
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