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Global Government Leaders’ Forum puts international learning for civil servants centre stage
This year’s Global Government Leaders’ Forum has brought together public servants from across the world to share solutions to the common challenges and opportunities they face. Public servants from Singapore and beyond came together to discuss some of the key elements of the work of government in 2026. Session topics included AI in action, with…
Public service commissioner sets out ‘significant risks’ to New Zealand government
The commissioner of the New Zealand Public Service has used a major report to set out what he called the “significant risks” that the government faces. Sir Brian Roche’s first State of the Public Service report since taking up the post in October 2024 set out that the public service has served New Zealand well,…
Digital transformation drives increase in public service trust in Australia
Trust in the Australian Public Service is increasing due to improved digital services, greater transparency and improved service quality, Australia’s public service commissioner has said. In his message in the State of the Service Report 2024–25, Gordon de Brouwer set out that trust in the Australian Public Service (APS) had increased by 4 points to…
World’s most senior civil servants share key challenges and opportunities at the Global Government Summit 2025
National heads of civil service, departmental chiefs and other high-ranking public servants from 20 countries came together to discuss how to govern with AI, better join up government, build the best bureaucracies, and boost trust in government. Here, we collate the insights from the annual event that facilitates multilateral connection and collaboration Governments around…
How to reform and rewire government to make the most of technology
Following this year’s Global Government Summit, Grace Yip, Managing Director, Health and Public Service at Accenture, shares insights and case studies on how AI can make government more effective – and how departments need to reform to make the most of the potential How can AI help make government more productive? AI can help make…
Global Government Summit brings together civil service leaders to address biggest challenges
This week’s Global Government Summit in Singapore will bring together senior civil service leaders from around the world to discuss the challenges – and solutions – to the issues facing governments in the 21st century. The annual summit taking place on 21 and 22 January will focus on key issues such as how to realise…
Exclusive Global Government Forum research reveals five pillars of a modern civil service
Global Government Forum research has revealed the key characteristics needed in a modern public service, with priorities ranging across leadership, digital service delivery, workforce development, cross-departmental integration, and citizen trust. The Making Government Work: Five pillars of a modern, effective civil service report is the result of interviews with 12 senior civil service leaders from…
Global Government Leaders’ Forum to examine challenges faced by public services
The Global Government Leaders’ Forum is to return in 2024 to bring together top public servants to share insights on how to run modern public services. The event will be held on 23 January 2024 at the Civil Service College, Singapore, where speakers including Leo Yip, the head of the civil service in Singapore, Taimar…
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Global Government Summit Research
Discover independent research reports, surveys and in-depth studies from Global Government Forum and knowledge partners, exploring the most important issues facing governments and the public sector. Our research provides practical insights and evidence-based recommendations for senior civil servants, policymakers and public sector leaders. Our reports combine exclusive survey data, expert analysis and interviews with government leaders from around the world to help public sector organisations improve performance, inform policy and deliver better outcomes for citizens.
Empowering Public Servants to Make Confident, Informed Decisions with Data and AI
Governments around the world are working hard to extract – and act upon – the insights held in their vast data stores, and to embrace AI and the promise it holds for innovation and transformation. At the same time, economic pressures and constrained budgets are compelling public servants to do more with fewer resources, while governments are called to respond quickly and effectively to complex challenges.
Against this backdrop, data and AI can help those working in government both to streamline their workflows and make fast, informed decisions. This in turn drives efficiency and can unlock productivity gains – and ultimately lead to improved performance and better services for citizens.
Global Government Forum surveyed over 600 civil servants worldwide to understand how data and AI are being used in government decision-making and where there are further challenges and opportunities.
Read this report for insight into how governments are using data and AI in decision-making today and the potential for the future; the major challenges to using data and AI in decision-making and how to overcome them; and how AI agents can be used in decision-making.
The report includes examples of data and AI in decision-making from countries including the UK, Ireland, Australia, Canada, Singapore, the US, and more.
(Published September 2025)
Making Government Work: Five Pillars of a Modern, Effective Civil Service
Around the world, governments are dealing with substantial challenges – from economic stagnation to the transition to net zero, military conflicts and cyber threats. Governments are also grappling with shifting geopolitics and the rise of populism – and all of these factors are set against the emergence of new technologies, including generative AI, which have the potential to fundamentally transform every aspect of society, but which also pose huge ethical, security and regulatory questions for the public sector.
The Making Government Work: Five pillars of a modern, effective civil service report was undertaken to help identify the key characteristics needed in a modern public service, with priorities ranging across leadership, digital service delivery, workforce development, cross-departmental integration, and citizen trust.
This report has been covered by publications around the world including the Financial Times, BBC Radio 4’s PM programme, Ottawa Citizen, Fed Manager, the Mandarin and the i newspaper.
(Published August 2024)
The Future of the Finance Ministry
From setting tax rates and financial regulations that create the ground rules for national economies, to allocating – and tracking – spending for public services, finance ministries occupy an essential role at the centre of government. Geopolitical crises have reinforced the importance of finance ministries, as they tackle both immediate shocks and long-term trends such as ageing populations, the digital transition, and the impact of moves to net zero.
Against this backdrop, this global research explores what the future finance ministry looks like and how to prepare for it.
Based on interviews with 10 senior leaders from finance ministries – led by John McCarthy, chief economist in Ireland’s Department of Finance, working with Ian Hall, editor, Global Government Finance, and Richard Johnstone, executive editor, Global Government Forum – the study identifies four key themes: the evolving role of the finance ministry in response to uncertainty; the shift to more flexible finance systems that support outcomes; digital transformation and the growth of AI; and the battle for talent and trust.
(Published May 2026)
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