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Taking stock of the pandemic response: building human resilience in civil services
Managing COVID-19 has placed huge demands on public and civil servants everywhere. Una O’Brien, leadership coach and former permanent secretary at the UK’s health department, explores what research tells us about strengthening personal and team resilience Every crisis elevates some buzzwords and for me “resilience” will forever be associated with the COVID-19 pandemic. The fragile…
How the Tories’ new direction left government directionless, and other Brexit stories
Brexiteers have long accused civil servants of hampering the UK’s exit from the EU. But new interviews with leading Tory ministers and advisers paint a very different picture – one in which, despite the best efforts of officials, Tory leaders’ miscalculations and in-fighting stymie progress. Adam Branson reports Ever since 2016, Brexit-supporting politicians and newspapers…
Mental health during a pandemic: how to spot problems among your team
COVID-19 is triggering and exacerbating mental health problems across the world. Wellbeing consultant Ramin Salehi explains how to spot the signs that a colleague is struggling and embark on a delicate conversation COVID-19 has not only disrupted mental health services across the globe, but also increased demand for them, according to a survey by the…
Top tips on how to switch off this holiday season
The festive season is a difficult period for many – and this year, social distancing rules and ongoing work commitments threaten to make it much tougher. Wellbeing consultant Ramin Salehi offers some advice on how to relax and recuperate, even if you can’t avoid work entirely This has been the year of crisis mode, with…
The future is hybrid working. Here’s how to get it right for your teams
From cybersecurity to keeping an eye on staff wellbeing, there are many ways employers can adapt to support effective remote working. At a recent DELL webinar, experts from the public and private sectors explored what we’ve learned since the pandemic struck When hundreds of employees began working from home almost overnight in response to COVID-19,…
Managing a distributed workforce now and beyond COVID-19
Earlier this year, civil services worldwide found themselves having to transition thousands of employees to working remotely, often with just a few days’ notice. And as panellists explained during a recent GGF webinar, the focus now is on continuing to engage employees and preparing for long-term change. During the webinar, hosted by Global Government Forum…
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Discover independent research reports, surveys and in-depth studies from Global Government Forum and knowledge partners, exploring the most important issues facing governments and the public sector. Our research provides practical insights and evidence-based recommendations for senior civil servants, policymakers and public sector leaders. Our reports combine exclusive survey data, expert analysis and interviews with government leaders from around the world to help public sector organisations improve performance, inform policy and deliver better outcomes for citizens.
Empowering Public Servants to Make Confident, Informed Decisions with Data and AI
Governments around the world are working hard to extract – and act upon – the insights held in their vast data stores, and to embrace AI and the promise it holds for innovation and transformation. At the same time, economic pressures and constrained budgets are compelling public servants to do more with fewer resources, while governments are called to respond quickly and effectively to complex challenges.
Against this backdrop, data and AI can help those working in government both to streamline their workflows and make fast, informed decisions. This in turn drives efficiency and can unlock productivity gains – and ultimately lead to improved performance and better services for citizens.
Global Government Forum surveyed over 600 civil servants worldwide to understand how data and AI are being used in government decision-making and where there are further challenges and opportunities.
Read this report for insight into how governments are using data and AI in decision-making today and the potential for the future; the major challenges to using data and AI in decision-making and how to overcome them; and how AI agents can be used in decision-making.
The report includes examples of data and AI in decision-making from countries including the UK, Ireland, Australia, Canada, Singapore, the US, and more.
(Published September 2025)
Making Government Work: Five Pillars of a Modern, Effective Civil Service
Around the world, governments are dealing with substantial challenges – from economic stagnation to the transition to net zero, military conflicts and cyber threats. Governments are also grappling with shifting geopolitics and the rise of populism – and all of these factors are set against the emergence of new technologies, including generative AI, which have the potential to fundamentally transform every aspect of society, but which also pose huge ethical, security and regulatory questions for the public sector.
The Making Government Work: Five pillars of a modern, effective civil service report was undertaken to help identify the key characteristics needed in a modern public service, with priorities ranging across leadership, digital service delivery, workforce development, cross-departmental integration, and citizen trust.
This report has been covered by publications around the world including the Financial Times, BBC Radio 4’s PM programme, Ottawa Citizen, Fed Manager, the Mandarin and the i newspaper.
(Published August 2024)
The Future of the Finance Ministry
From setting tax rates and financial regulations that create the ground rules for national economies, to allocating – and tracking – spending for public services, finance ministries occupy an essential role at the centre of government. Geopolitical crises have reinforced the importance of finance ministries, as they tackle both immediate shocks and long-term trends such as ageing populations, the digital transition, and the impact of moves to net zero.
Against this backdrop, this global research explores what the future finance ministry looks like and how to prepare for it.
Based on interviews with 10 senior leaders from finance ministries – led by John McCarthy, chief economist in Ireland’s Department of Finance, working with Ian Hall, editor, Global Government Finance, and Richard Johnstone, executive editor, Global Government Forum – the study identifies four key themes: the evolving role of the finance ministry in response to uncertainty; the shift to more flexible finance systems that support outcomes; digital transformation and the growth of AI; and the battle for talent and trust.
(Published May 2026)
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