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Shutting up shop? How hybrid working will force urban centres to diversify
The future of hybrid working brings many benefits for organisations and professionals. At a recent webinar, experts discussed what this could mean for the future of city and town centres – and how public policy should respond. “In my business, we employ 650 staff nationally. And the data that we’ve gathered internally at the moment…
Kazakhstan banks on small business digitalisation as engine of accelerated growth
The Republic of Kazakhstan is about the size of western Europe and stretches from the Caspian Sea in the south west to Russia in the north and China to the east, making it well positioned geographically to capitalise on the opportunities the digital economy presents. However, approximately half of Kazakhstan’s population of 19 million live…
Singapore grants non-banks access to e-payments infrastructure
Singapore’s central bank is opening up its retail payments infrastructure to non-banks from February 2021 to simplify e-payments for consumers and businesses. The Monetary Authority of Singapore (MAS) announced on Monday that non-bank financial institutions (NFIs) licenced as “major payment institutions” under Singapore’s Payment Services Act will be eligible. This means they have passed checks in areas…
UK ‘open banking’ champion looks to boost payments functionality
The UK is “90% of the way” through the first, implementation phase of introducing ‘open banking’, according to the body leading its development – which has just set out its priorities for the coming months, including the goal of improving payments functionality. Imran Gulamhuseinwala, trustee of the UK’s Open Banking Implementation Entity (OBIE), outlined his…
Corona forces postponement of UK e-payments deadline
The UK’s Financial Conduct Authority (FCA) is to give industry an extra six months to implement new rules aimed at boosting the security of payments and reducing fraud, due to coronavirus. The FCA said the aim of delaying the implementation of Strong Customer Authentication (SCA) rules for e-commerce is to “minimise potential disruption to consumers…
UK joins nations delaying payments security rules
The UK’s Financial Conduct Authority (FCA) has confirmed that the implementation of new rules aimed at boosting the security of payments and reducing fraud will be delayed for 18 months. The FCA’s move gives the country’s e-commerce industry until March 2021 to implement ‘Strong Customer Authentication’ (SCA) rules, which will govern how banks or payment…
EU payments rules look set to take SMEs by surprise
National financial regulators have signalled that they’ll be flexible in policing the implementation of new EU regulations, due to come into force on 14 September, which are designed to tackle payment fraud. Strong Customer Authentication (SCA), a new regulation for online payments, is part of the EU’s high-profile and far-reaching Second Payment Services Directive (PDS2):…
Governments must act faster to help people make greater use of the Internet, OECD warns
Governments around the world must act faster to help people and firms to make greater use of the Internet and remove regulatory barriers to digital innovation, OECD general secretary Angel Gurría has said. Opening the organisation’s 2016 Digital Economy Ministerial Meeting in Cancun, Mexico, last week, Gurría told ministers and high-level officials from almost 40…
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Discover independent research reports, surveys and in-depth studies from Global Government Forum and knowledge partners, exploring the most important issues facing governments and the public sector. Our research provides practical insights and evidence-based recommendations for senior civil servants, policymakers and public sector leaders. Our reports combine exclusive survey data, expert analysis and interviews with government leaders from around the world to help public sector organisations improve performance, inform policy and deliver better outcomes for citizens.
Empowering Public Servants to Make Confident, Informed Decisions with Data and AI
Governments around the world are working hard to extract – and act upon – the insights held in their vast data stores, and to embrace AI and the promise it holds for innovation and transformation. At the same time, economic pressures and constrained budgets are compelling public servants to do more with fewer resources, while governments are called to respond quickly and effectively to complex challenges.
Against this backdrop, data and AI can help those working in government both to streamline their workflows and make fast, informed decisions. This in turn drives efficiency and can unlock productivity gains – and ultimately lead to improved performance and better services for citizens.
Global Government Forum surveyed over 600 civil servants worldwide to understand how data and AI are being used in government decision-making and where there are further challenges and opportunities.
Read this report for insight into how governments are using data and AI in decision-making today and the potential for the future; the major challenges to using data and AI in decision-making and how to overcome them; and how AI agents can be used in decision-making.
The report includes examples of data and AI in decision-making from countries including the UK, Ireland, Australia, Canada, Singapore, the US, and more.
(Published September 2025)
Making Government Work: Five Pillars of a Modern, Effective Civil Service
Around the world, governments are dealing with substantial challenges – from economic stagnation to the transition to net zero, military conflicts and cyber threats. Governments are also grappling with shifting geopolitics and the rise of populism – and all of these factors are set against the emergence of new technologies, including generative AI, which have the potential to fundamentally transform every aspect of society, but which also pose huge ethical, security and regulatory questions for the public sector.
The Making Government Work: Five pillars of a modern, effective civil service report was undertaken to help identify the key characteristics needed in a modern public service, with priorities ranging across leadership, digital service delivery, workforce development, cross-departmental integration, and citizen trust.
This report has been covered by publications around the world including the Financial Times, BBC Radio 4’s PM programme, Ottawa Citizen, Fed Manager, the Mandarin and the i newspaper.
(Published August 2024)
The Future of the Finance Ministry
From setting tax rates and financial regulations that create the ground rules for national economies, to allocating – and tracking – spending for public services, finance ministries occupy an essential role at the centre of government. Geopolitical crises have reinforced the importance of finance ministries, as they tackle both immediate shocks and long-term trends such as ageing populations, the digital transition, and the impact of moves to net zero.
Against this backdrop, this global research explores what the future finance ministry looks like and how to prepare for it.
Based on interviews with 10 senior leaders from finance ministries – led by John McCarthy, chief economist in Ireland’s Department of Finance, working with Ian Hall, editor, Global Government Finance, and Richard Johnstone, executive editor, Global Government Forum – the study identifies four key themes: the evolving role of the finance ministry in response to uncertainty; the shift to more flexible finance systems that support outcomes; digital transformation and the growth of AI; and the battle for talent and trust.
(Published May 2026)
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