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‘Sharing, learning and getting inspired’: Innovation 2026 Bitesize Insights
As we approach this year’s Innovation conference and exhibition, taking place on 24 and 25 March 2026 in London, we asked the event’s speakers to tell us what innovation-related topics they’re most looking forward to discussing – and the insights that will help drive their priorities forward in the months ahead. Here, in the third…
DWP hunts ‘strategic supplier’ of open banking tech for Universal Credit
The UK Department for Work & Pensions (DWP) has instigated a search for a ‘strategic supplier’ of open banking technology for use on Universal Credit – a high-profile UK social security payment. The department’s move is significant on numerous fronts and the latest show of faith from the UK public sector in the potential of…
The power of quiet persistence: Five minutes with Vanna Aldin, chief economist at the UK work and pensions department
In this sister series to our ‘Five minutes with’ interviews, we share insights from women civil and public servants as part of our Global Government Women’s Network coverage. In this interview, Vanna Aldin, deputy director of business strategy, AI and data analysis and chief economist at the UK Department for Work and Pensions (DWP), tells Global…
‘At the cutting edge of the hardest stuff’: Five minutes with Carla Groom, head of human-centred design science at the UK’s DWP
In this sister series to our ‘Five minutes with’ interviews, we share insights from the civil and public service leaders who will speak at our Innovation 2025 conference. Taking place in London on 25 and 26 March, attendees will hear about how their peers are developing new approaches to policymaking and service delivery. In this interview,…
UK work and pensions department seeks diverse candidates in new leadership hiring drive
The UK Department for Work and Pensions (DWP) has enlisted a recruitment company to develop a “future pipeline of diverse and credible candidates” for its senior leadership team. The department will pay GatenbySanderson, a public service-focused leadership recruitment agency, around £90,000 (US$105,318) to run a one-year pilot scheme that will aim to find between 15…
Harnessing fintech in governments’ fight against financial fraud
Cases of financial fraud skyrocketed worldwide during the COVID-19 pandemic. At a Global Government Fintech webinar, panellists discussed the merits of government use of fintech solutions – including artificial intelligence – to reduce manual processes, undertake due diligence, and ultimately, to identify and prevent fraud Increasing the adoption of emerging tools and technologies such as…
Time to take stock: COVID-19, service delivery and staff safety
Citizens have rarely been in such need of assistance from their governments – with millions dependent on new economic stimulus, benefits, medical and public health services. But governments must find ways of meeting people’s needs without exposing their own staff to the risk of infection. Those watching a recent Dell Technologies webinar – now available…
Redeploy civil servants to trace coronavirus cases, says former UK health secretary
The UK’s former health secretary, Jeremy Hunt, has said that civil servants should be redeployed to carry out ‘contact tracing’ in a bid to find and isolate people with coronavirus before they transmit the infection to others. Writing in the Sunday Telegraph, Hunt – who was the Secretary of State for Health and Social Care…
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Discover independent research reports, surveys and in-depth studies from Global Government Forum and knowledge partners, exploring the most important issues facing governments and the public sector. Our research provides practical insights and evidence-based recommendations for senior civil servants, policymakers and public sector leaders. Our reports combine exclusive survey data, expert analysis and interviews with government leaders from around the world to help public sector organisations improve performance, inform policy and deliver better outcomes for citizens.
Empowering Public Servants to Make Confident, Informed Decisions with Data and AI
Governments around the world are working hard to extract – and act upon – the insights held in their vast data stores, and to embrace AI and the promise it holds for innovation and transformation. At the same time, economic pressures and constrained budgets are compelling public servants to do more with fewer resources, while governments are called to respond quickly and effectively to complex challenges.
Against this backdrop, data and AI can help those working in government both to streamline their workflows and make fast, informed decisions. This in turn drives efficiency and can unlock productivity gains – and ultimately lead to improved performance and better services for citizens.
Global Government Forum surveyed over 600 civil servants worldwide to understand how data and AI are being used in government decision-making and where there are further challenges and opportunities.
Read this report for insight into how governments are using data and AI in decision-making today and the potential for the future; the major challenges to using data and AI in decision-making and how to overcome them; and how AI agents can be used in decision-making.
The report includes examples of data and AI in decision-making from countries including the UK, Ireland, Australia, Canada, Singapore, the US, and more.
(Published September 2025)
Making Government Work: Five Pillars of a Modern, Effective Civil Service
Around the world, governments are dealing with substantial challenges – from economic stagnation to the transition to net zero, military conflicts and cyber threats. Governments are also grappling with shifting geopolitics and the rise of populism – and all of these factors are set against the emergence of new technologies, including generative AI, which have the potential to fundamentally transform every aspect of society, but which also pose huge ethical, security and regulatory questions for the public sector.
The Making Government Work: Five pillars of a modern, effective civil service report was undertaken to help identify the key characteristics needed in a modern public service, with priorities ranging across leadership, digital service delivery, workforce development, cross-departmental integration, and citizen trust.
This report has been covered by publications around the world including the Financial Times, BBC Radio 4’s PM programme, Ottawa Citizen, Fed Manager, the Mandarin and the i newspaper.
(Published August 2024)
The Future of the Finance Ministry
From setting tax rates and financial regulations that create the ground rules for national economies, to allocating – and tracking – spending for public services, finance ministries occupy an essential role at the centre of government. Geopolitical crises have reinforced the importance of finance ministries, as they tackle both immediate shocks and long-term trends such as ageing populations, the digital transition, and the impact of moves to net zero.
Against this backdrop, this global research explores what the future finance ministry looks like and how to prepare for it.
Based on interviews with 10 senior leaders from finance ministries – led by John McCarthy, chief economist in Ireland’s Department of Finance, working with Ian Hall, editor, Global Government Finance, and Richard Johnstone, executive editor, Global Government Forum – the study identifies four key themes: the evolving role of the finance ministry in response to uncertainty; the shift to more flexible finance systems that support outcomes; digital transformation and the growth of AI; and the battle for talent and trust.
(Published May 2026)
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