Digital transformation Articles
NEED MINI SPONSOR LOGO
Work in progress: analysing digital transformation in the Government of Canada
Governments around the world are working to make digital transformation happen in order to improve services for citizens and support government priorities. This transformation is not just about implementing technology; it requires getting the right skills, culture, policies, and processes in place to capitalise on the benefits of data, AI, and digital tools Following the…
‘The reality is: this is happening’: Government tech expert Lord Holmes on building a better state
As GGF’s sister title Global Government Fintech becomes Global Government Finance, Lord Holmes – a long-standing advocate for public sector fintech use – endorses a ‘timely move’ as governments transform and modernise public sector finance operations and delivery Lord (Chris) Holmes is a man on a mission to help governments innovate using technology for the…
Public service commissioner sets out ‘significant risks’ to New Zealand government
The commissioner of the New Zealand Public Service has used a major report to set out what he called the “significant risks” that the government faces. Sir Brian Roche’s first State of the Public Service report since taking up the post in October 2024 set out that the public service has served New Zealand well,…
Digital transformation drives increase in public service trust in Australia
Trust in the Australian Public Service is increasing due to improved digital services, greater transparency and improved service quality, Australia’s public service commissioner has said. In his message in the State of the Service Report 2024–25, Gordon de Brouwer set out that trust in the Australian Public Service (APS) had increased by 4 points to…
EU project helps governments design citizen-centric digital services
European governments have tested new ways to deliver user-centric digital public services under an EU-funded project designed to make services more inclusive, efficient and trusted. The inGOV project, backed by €3.3m (US$3.9m) in EU funding, developed a framework and formal “co-creation agreements” that set clear roles and responsibilities for authorities and stakeholders. “Public administrations, eager…
Investment in modern tools key enabler of digital innovation in government
Investment in modern tools and platforms and associated training are considered critical to enabling governments to capitalise on digital and data for innovation, according to civil servants surveyed by Global Government Forum. The findings are from GGF research based on presentations and discussions at its Innovation 2025 conference held in London in March, as well as a…
GenAI and distributed-ledger tech to have ‘transformative’ impact, says Ireland’s digitalisation minister
Generative artificial intelligence (AI) and distributed-ledger technology (DLT) are among the “disruptive technologies” that will have a “transformative impact” for everyone using financial services, Ireland’s government minister for digitalisation said at Global Government Fintech Lab 2025. Generative AI (often abbreviated to ‘GenAI’) refers to the use of AI to create new content such as text,…
Public sector fintech moves up a gear as Dublin hosts fourth Global Government Fintech Lab
Financial technology’s ‘transformative potential’ for public sector transformation has been hailed at Global Government Fintech Lab 2025. The Lab, which was held on 11 June, in Ireland’s capital Dublin, is a one-day gathering for public servants and fintech suppliers focused on the use of digital technologies in fields such as government finance, government payments and…
Digital transformation Events, Conferences & Summits - In-Person
Digital transformation Webinars
Digital transformation Research
Discover independent research reports, surveys and in-depth studies from Global Government Forum and knowledge partners, exploring the most important issues facing governments and the public sector. Our research provides practical insights and evidence-based recommendations for senior civil servants, policymakers and public sector leaders. Our reports combine exclusive survey data, expert analysis and interviews with government leaders from around the world to help public sector organisations improve performance, inform policy and deliver better outcomes for citizens.
Empowering Public Servants to Make Confident, Informed Decisions with Data and AI
Governments around the world are working hard to extract – and act upon – the insights held in their vast data stores, and to embrace AI and the promise it holds for innovation and transformation. At the same time, economic pressures and constrained budgets are compelling public servants to do more with fewer resources, while governments are called to respond quickly and effectively to complex challenges.
Against this backdrop, data and AI can help those working in government both to streamline their workflows and make fast, informed decisions. This in turn drives efficiency and can unlock productivity gains – and ultimately lead to improved performance and better services for citizens.
Global Government Forum surveyed over 600 civil servants worldwide to understand how data and AI are being used in government decision-making and where there are further challenges and opportunities.
Read this report for insight into how governments are using data and AI in decision-making today and the potential for the future; the major challenges to using data and AI in decision-making and how to overcome them; and how AI agents can be used in decision-making.
The report includes examples of data and AI in decision-making from countries including the UK, Ireland, Australia, Canada, Singapore, the US, and more.
(Published September 2025)
Making Government Work: Five Pillars of a Modern, Effective Civil Service
Around the world, governments are dealing with substantial challenges – from economic stagnation to the transition to net zero, military conflicts and cyber threats. Governments are also grappling with shifting geopolitics and the rise of populism – and all of these factors are set against the emergence of new technologies, including generative AI, which have the potential to fundamentally transform every aspect of society, but which also pose huge ethical, security and regulatory questions for the public sector.
The Making Government Work: Five pillars of a modern, effective civil service report was undertaken to help identify the key characteristics needed in a modern public service, with priorities ranging across leadership, digital service delivery, workforce development, cross-departmental integration, and citizen trust.
This report has been covered by publications around the world including the Financial Times, BBC Radio 4’s PM programme, Ottawa Citizen, Fed Manager, the Mandarin and the i newspaper.
(Published August 2024)
The Future of the Finance Ministry
From setting tax rates and financial regulations that create the ground rules for national economies, to allocating – and tracking – spending for public services, finance ministries occupy an essential role at the centre of government. Geopolitical crises have reinforced the importance of finance ministries, as they tackle both immediate shocks and long-term trends such as ageing populations, the digital transition, and the impact of moves to net zero.
Against this backdrop, this global research explores what the future finance ministry looks like and how to prepare for it.
Based on interviews with 10 senior leaders from finance ministries – led by John McCarthy, chief economist in Ireland’s Department of Finance, working with Ian Hall, editor, Global Government Finance, and Richard Johnstone, executive editor, Global Government Forum – the study identifies four key themes: the evolving role of the finance ministry in response to uncertainty; the shift to more flexible finance systems that support outcomes; digital transformation and the growth of AI; and the battle for talent and trust.
(Published May 2026)
Digital transformation Training Courses
Partnerships
Partner with us to connect with senior government leaders, policymakers, public sector professionals and the organisations shaping the future of AI in public services.
Our partnership opportunities are designed to facilitate meaningful collaboration, knowledge sharing and engagement across the public sector. Whether you are a government department, local authority, public body or industry organisation, we help you share expertise, showcase innovation and contribute to the responsible adoption of AI across public services.
Join the Digital transformation Community
Be part of the growing community shaping the future of AI across government and the public sector.
Sign up to receive the latest AI news, research, events, webinars and practical insights from GGF and our partners. You'll be the first to hear about new reports, conferences, networking opportunities and thought leadership from government and industry experts.
Latest News
