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UK government agrees deal with Google to tackle legacy tech
The UK government has agreed a deal with Google Cloud to phase out old public service contracts and to provide civil servants with the technology skills they need. The partnership was announced at Google’s Cloud Summit in London by the UK technology secretary Peter Kyle, who said the agreement would give public sector organisations the…
Solving the right problems: Five minutes with Wei Boon Goh, chief executive of Singapore’s Government Technology Agency
In this sister series to our ‘Five minutes with’ interviews, we share insights from the civil and public service leaders who will speak at our Innovation 2025 conference. Taking place in London on 25 and 26 March, attendees will hear about how their peers are developing new approaches to policymaking and service delivery. In this interview,…
The transformation imperative: why – and how – digital technology leads to better government
With increasing pressures facing the public sector, it is vital that organisations make the most of technology to drive better, more effective services. With 50 years combined public sector experience, David Dinsdale and Khadam Rafique from SAP set out how public sector organisations can use technologies like artificial intelligence, systems integration and process modelling to…
Kazakhstan’s digital government moment in the sun
In a region known more for its natural resources than digital prowess, Kazakhstan’s leadership is making waves across central Asia, writes Luke Cavanaugh In October last year, Kazakhstan’s International and Digital Development agencies signed a Statement of Intent to collaborate on advancing inclusive digital transformation, bolstering innovation and ensuring knowledge exchange across central Asia. As…
Inaugural GovernmentDX conference to bring digital public service experts to Washington DC
How the US federal government can successfully transform services in the digital age will be the focus of a new Global Government Forum conference in April. GovernmentDX is a unique event program that brings together global technology leaders to share insight and intelligence on how technology can be used to drive innovation and deliver high-quality…
European e-government analysis: digital growth ‘remarkable’ in four nations
A European Commission-backed ‘mystery shopper’-style research exercise that culminates in an annual ranking of the digitalisation of public services across Europe has highlighted ‘remarkable’ recent growth in four countries. Turkey, Greece, Serbia and Poland are all referenced in the ‘eGovernment Benchmark 2023’ report for particularly positive progress over the past year – albeit the latter three still…
How civil servants can overcome barriers to innovation and digital transformation in the UK government
Improving the use of digital, data and technology (DDaT) across the public sector has been a long-term goal of the government. UK public sector organisations are expected to entirely digitise their essential services in order to keep pace with citizen demand, but what challenges prevent them from taking strategic steps towards full digital transformation? UK…
Finding your identity: how three governments are developing digital ID
Digital ID is an essential building block for rapid progress on transforming public services – but only a handful of governments have launched effective, popular systems. At the Global Government Digital Summit, digital leaders from Germany, Catalonia and Azerbaijan explained how they’re addressing the problem “Citizen digital identity is very polarising,” said Kevin Cunnington. “There…
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Discover independent research reports, surveys and in-depth studies from Global Government Forum and knowledge partners, exploring the most important issues facing governments and the public sector. Our research provides practical insights and evidence-based recommendations for senior civil servants, policymakers and public sector leaders. Our reports combine exclusive survey data, expert analysis and interviews with government leaders from around the world to help public sector organisations improve performance, inform policy and deliver better outcomes for citizens.
Empowering Public Servants to Make Confident, Informed Decisions with Data and AI
Governments around the world are working hard to extract – and act upon – the insights held in their vast data stores, and to embrace AI and the promise it holds for innovation and transformation. At the same time, economic pressures and constrained budgets are compelling public servants to do more with fewer resources, while governments are called to respond quickly and effectively to complex challenges.
Against this backdrop, data and AI can help those working in government both to streamline their workflows and make fast, informed decisions. This in turn drives efficiency and can unlock productivity gains – and ultimately lead to improved performance and better services for citizens.
Global Government Forum surveyed over 600 civil servants worldwide to understand how data and AI are being used in government decision-making and where there are further challenges and opportunities.
Read this report for insight into how governments are using data and AI in decision-making today and the potential for the future; the major challenges to using data and AI in decision-making and how to overcome them; and how AI agents can be used in decision-making.
The report includes examples of data and AI in decision-making from countries including the UK, Ireland, Australia, Canada, Singapore, the US, and more.
(Published September 2025)
Making Government Work: Five Pillars of a Modern, Effective Civil Service
Around the world, governments are dealing with substantial challenges – from economic stagnation to the transition to net zero, military conflicts and cyber threats. Governments are also grappling with shifting geopolitics and the rise of populism – and all of these factors are set against the emergence of new technologies, including generative AI, which have the potential to fundamentally transform every aspect of society, but which also pose huge ethical, security and regulatory questions for the public sector.
The Making Government Work: Five pillars of a modern, effective civil service report was undertaken to help identify the key characteristics needed in a modern public service, with priorities ranging across leadership, digital service delivery, workforce development, cross-departmental integration, and citizen trust.
This report has been covered by publications around the world including the Financial Times, BBC Radio 4’s PM programme, Ottawa Citizen, Fed Manager, the Mandarin and the i newspaper.
(Published August 2024)
The Future of the Finance Ministry
From setting tax rates and financial regulations that create the ground rules for national economies, to allocating – and tracking – spending for public services, finance ministries occupy an essential role at the centre of government. Geopolitical crises have reinforced the importance of finance ministries, as they tackle both immediate shocks and long-term trends such as ageing populations, the digital transition, and the impact of moves to net zero.
Against this backdrop, this global research explores what the future finance ministry looks like and how to prepare for it.
Based on interviews with 10 senior leaders from finance ministries – led by John McCarthy, chief economist in Ireland’s Department of Finance, working with Ian Hall, editor, Global Government Finance, and Richard Johnstone, executive editor, Global Government Forum – the study identifies four key themes: the evolving role of the finance ministry in response to uncertainty; the shift to more flexible finance systems that support outcomes; digital transformation and the growth of AI; and the battle for talent and trust.
(Published May 2026)
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