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Senior US official defends telework policy – as Canadian government wants officials in the office three days a week
Welcome to this month’s Global Government Forum Management and Workforce Monitor This month, we cover the latest thinking on remote working, a payroll hack at the UK’s Ministry of Defence, civil servants’ ideas for data innovation, and more. In this edition: Senior US government official defends telework policy – as Canadian government wants officials in…
Access denied: how governments can boost public servants’ cybersecurity skills
Growing geopolitical tensions and increasingly sophisticated organised crime groups have contributed to a rise in cyber threats and breaches. At a Global Government Forum webinar, experts from the UK, Italy, Slovak Republic and the US discussed how to ensure officials have the training and skills they need to recognise and head off risks As more…
US federal government considers waiving incentive limits for new recruits; Canada warns officials of personal data breach: management & workforce news in brief
Global Government Forum’s digest of the news you need to know but might have missed. OPM proposes giving agencies authority to waive incentive limits as part of recruitment drive The US Office of Personnel Management (OPM) has proposed new regulations that would allow agencies to waive the current limits on recruitment and relocation incentives. The…
US digital identity bill passes through to Senate
An interagency task force whose job would be to support “reliable, interoperable digital identity verification in the public and private sectors” could be established by the US federal government after a Senate committee vote. The legislation behind the task force, known as the Improving Digital Identity Act, was passed by the US Senate Homeland Security…
Australian data watchdog calls for greater vigilance against cybercrime
The Australian Information Commissioner has urged public servants and other professionals who handle personal information to improve their defences against ransomware attacks and impersonation fraud. Angelene Falk made the call as she released the latest biannual report on data breaches at public and private sector organisations that infringe people’s privacy rights and must be disclosed…
Responsible innovation: how to put data to work in government
At Innovation 2020, a panel of senior leaders from Israel, Germany, Canada and the UK discussed how better management and use of data can support public sector innovation – and identified crucial gaps around standards, training and leadership. Kate Hodge reports “The opportunity is really about responsible innovation: using data in a way that enables…
How governments can harness the power of open data
Publishing datasets can help governments support economic outcomes and be more transparent. But ethics and cybersecurity must be baked into their approach, advised experts at a recent DELL webinar When an organisation in the Dublin Bay area began using artificial intelligence (AI) and machine learning to count local prawn stocks, they built an accurate and…
How analytics is helping state governments head off unemployment claims fraud
If you’re in state government, you’re well aware of the unprecedented challenges that come with off-the-charts unemployment numbers due to COVID-19. Crashing websites at state unemployment insurance offices and multi-hour phone hold times for the millions of people who’ve lost their income due to the pandemic are only the most visible aspects of the story.…
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Discover independent research reports, surveys and in-depth studies from Global Government Forum and knowledge partners, exploring the most important issues facing governments and the public sector. Our research provides practical insights and evidence-based recommendations for senior civil servants, policymakers and public sector leaders. Our reports combine exclusive survey data, expert analysis and interviews with government leaders from around the world to help public sector organisations improve performance, inform policy and deliver better outcomes for citizens.
Empowering Public Servants to Make Confident, Informed Decisions with Data and AI
Governments around the world are working hard to extract – and act upon – the insights held in their vast data stores, and to embrace AI and the promise it holds for innovation and transformation. At the same time, economic pressures and constrained budgets are compelling public servants to do more with fewer resources, while governments are called to respond quickly and effectively to complex challenges.
Against this backdrop, data and AI can help those working in government both to streamline their workflows and make fast, informed decisions. This in turn drives efficiency and can unlock productivity gains – and ultimately lead to improved performance and better services for citizens.
Global Government Forum surveyed over 600 civil servants worldwide to understand how data and AI are being used in government decision-making and where there are further challenges and opportunities.
Read this report for insight into how governments are using data and AI in decision-making today and the potential for the future; the major challenges to using data and AI in decision-making and how to overcome them; and how AI agents can be used in decision-making.
The report includes examples of data and AI in decision-making from countries including the UK, Ireland, Australia, Canada, Singapore, the US, and more.
(Published September 2025)
Making Government Work: Five Pillars of a Modern, Effective Civil Service
Around the world, governments are dealing with substantial challenges – from economic stagnation to the transition to net zero, military conflicts and cyber threats. Governments are also grappling with shifting geopolitics and the rise of populism – and all of these factors are set against the emergence of new technologies, including generative AI, which have the potential to fundamentally transform every aspect of society, but which also pose huge ethical, security and regulatory questions for the public sector.
The Making Government Work: Five pillars of a modern, effective civil service report was undertaken to help identify the key characteristics needed in a modern public service, with priorities ranging across leadership, digital service delivery, workforce development, cross-departmental integration, and citizen trust.
This report has been covered by publications around the world including the Financial Times, BBC Radio 4’s PM programme, Ottawa Citizen, Fed Manager, the Mandarin and the i newspaper.
(Published August 2024)
The Future of the Finance Ministry
From setting tax rates and financial regulations that create the ground rules for national economies, to allocating – and tracking – spending for public services, finance ministries occupy an essential role at the centre of government. Geopolitical crises have reinforced the importance of finance ministries, as they tackle both immediate shocks and long-term trends such as ageing populations, the digital transition, and the impact of moves to net zero.
Against this backdrop, this global research explores what the future finance ministry looks like and how to prepare for it.
Based on interviews with 10 senior leaders from finance ministries – led by John McCarthy, chief economist in Ireland’s Department of Finance, working with Ian Hall, editor, Global Government Finance, and Richard Johnstone, executive editor, Global Government Forum – the study identifies four key themes: the evolving role of the finance ministry in response to uncertainty; the shift to more flexible finance systems that support outcomes; digital transformation and the growth of AI; and the battle for talent and trust.
(Published May 2026)
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