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UK ministry creates new directorate for AI and analytics
A new directorate tasked with identifying the best ways to scale AI in local government services has been set up by the UK’s Ministry of Housing, Communities and Local Government (MHCLG). Tom Smith, the director of the new directorate, said it would seek to improve service delivery and to dismantle blockers to innovation. He said…
A quiet revolution: driving efficiency in government using ‘pragmatic AI’
Artificial intelligence is the subject of fervent discussion over a drink between friends in a bar, at the very top of government and everywhere in between. Often these discussions focus on highly-publicised emerging AI tools that promise to be huge future disruptors. But what of the less shouty AI products that can be integrated relatively…
Fraud fighters: public authorities look to fuse technology with data to battle criminals
Government agencies and law enforcement bodies are looking to combine the latest technology with digital data to combat fraud. Ian Hall reports on a Global Government Fintech webinar exploring the obstacles and opportunities they face Fighting economic crime in any of its guises – money laundering, bribery, corruption, fraud and more – is a relentless global…
Embracing AI: the interplay between people and intelligent machines
Fears about artificial intelligence have abounded in recent months, driven in part by new tools that have shown both great opportunity and potential for misuse. There are risks. But, as Caroline Payne of AI and analytics partner SAS, argues, managed properly and with appropriate human oversight, AI is a force for good for the public…
Good governance: how administrations can use data to enhance service experience, boost resiliency and improve public trust
Now more than ever, governments need to be resilient in the face of uncertainty – whilst also working to win back public trust and satisfy demand for ever higher quality public services. As experts from AI and analytics partner SAS explain, the answers to these conundrums can be found in data Governments around the world…
Innovation 2023 five minutes with… Yvan Gauthier of Canada’s Artificial Intelligence Accelerator
In this sister series to our ‘Five minutes with’ interviews, we share insights from the civil and public service leaders who spoke at our Innovation conference. The event took place in London on 21 March 2023, and welcomed 1,000 public servants from 50 countries – and more watching live online – to hear about how their…
Pooling authorities’ data in the fight against gender violence
Around the world, violence against women is a huge problem. It has personal, social, and economic costs. One study in Europe, for example, estimated that the cost of violence against women runs into hundreds of billions of euros each year. Law enforcement agencies are key to reducing and preventing violence against women, and many are…
Why data analytics in agriculture is critical to the Green Deal
How can we make agriculture sustainable without preventing farmers from thinking innovatively and continuing to produce affordable food of the highest quality? The answer to this question is essential if we are to meet the ambitious targets of the Green Deal. Fortunately, policymakers can count on the help of data and analytics to predict the…
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Discover independent research reports, surveys and in-depth studies from Global Government Forum and knowledge partners, exploring the most important issues facing governments and the public sector. Our research provides practical insights and evidence-based recommendations for senior civil servants, policymakers and public sector leaders. Our reports combine exclusive survey data, expert analysis and interviews with government leaders from around the world to help public sector organisations improve performance, inform policy and deliver better outcomes for citizens.
Empowering Public Servants to Make Confident, Informed Decisions with Data and AI
Governments around the world are working hard to extract – and act upon – the insights held in their vast data stores, and to embrace AI and the promise it holds for innovation and transformation. At the same time, economic pressures and constrained budgets are compelling public servants to do more with fewer resources, while governments are called to respond quickly and effectively to complex challenges.
Against this backdrop, data and AI can help those working in government both to streamline their workflows and make fast, informed decisions. This in turn drives efficiency and can unlock productivity gains – and ultimately lead to improved performance and better services for citizens.
Global Government Forum surveyed over 600 civil servants worldwide to understand how data and AI are being used in government decision-making and where there are further challenges and opportunities.
Read this report for insight into how governments are using data and AI in decision-making today and the potential for the future; the major challenges to using data and AI in decision-making and how to overcome them; and how AI agents can be used in decision-making.
The report includes examples of data and AI in decision-making from countries including the UK, Ireland, Australia, Canada, Singapore, the US, and more.
(Published September 2025)
Making Government Work: Five Pillars of a Modern, Effective Civil Service
Around the world, governments are dealing with substantial challenges – from economic stagnation to the transition to net zero, military conflicts and cyber threats. Governments are also grappling with shifting geopolitics and the rise of populism – and all of these factors are set against the emergence of new technologies, including generative AI, which have the potential to fundamentally transform every aspect of society, but which also pose huge ethical, security and regulatory questions for the public sector.
The Making Government Work: Five pillars of a modern, effective civil service report was undertaken to help identify the key characteristics needed in a modern public service, with priorities ranging across leadership, digital service delivery, workforce development, cross-departmental integration, and citizen trust.
This report has been covered by publications around the world including the Financial Times, BBC Radio 4’s PM programme, Ottawa Citizen, Fed Manager, the Mandarin and the i newspaper.
(Published August 2024)
The Future of the Finance Ministry
From setting tax rates and financial regulations that create the ground rules for national economies, to allocating – and tracking – spending for public services, finance ministries occupy an essential role at the centre of government. Geopolitical crises have reinforced the importance of finance ministries, as they tackle both immediate shocks and long-term trends such as ageing populations, the digital transition, and the impact of moves to net zero.
Against this backdrop, this global research explores what the future finance ministry looks like and how to prepare for it.
Based on interviews with 10 senior leaders from finance ministries – led by John McCarthy, chief economist in Ireland’s Department of Finance, working with Ian Hall, editor, Global Government Finance, and Richard Johnstone, executive editor, Global Government Forum – the study identifies four key themes: the evolving role of the finance ministry in response to uncertainty; the shift to more flexible finance systems that support outcomes; digital transformation and the growth of AI; and the battle for talent and trust.
(Published May 2026)
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